✦ Luna Orbit — Cloud & Infrastructure

Technical Account Manager 2 - New York

at Datadog

📍 New York, New York, USA Hybrid Posted March 11, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Cloud & Infrastructure

About this role

This role involves supporting enterprise cloud customers by providing technical guidance, product adoption, and support for cloud monitoring tools, primarily Datadog, across AWS, Azure, and GCP environments.

Key Responsibilities

  • Advise on technical support and product adoption
  • Analyze customer IT environments
  • Collaborate with product teams
  • Support cloud monitoring tools
  • Evolve best practices

Technical Overview

The technical environment includes cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes, Rancher), scripting languages, and monitoring tools like Datadog.

Ideal Candidate

The ideal candidate is a mid-level cloud operations professional with hands-on experience in AWS, Azure, or GCP, and a strong background supporting enterprise customers. They possess technical expertise in cloud monitoring tools like Datadog, scripting languages, and containerization technologies, with excellent communication and customer advocacy skills.

Must-Have Skills

Hands-on experience of IT OperationsExperience supporting mid-market and/or Enterprise customers in the cloud spaceExperience with Datadog and/or other cloud monitoring toolsConfident in AWSAzure or GCPScripting languages like PythonJavascriptRubyPerlGoPHPKnowledge of Containerization tools like DockerKubernetesRancher

Nice-to-Have Skills

Experience as a Technical Account ManagerExperience with product managementengineeringtechnical services teamsExperience with technical support and product adoption

Tools & Platforms

DatadogJenkinsGitlabDockerKubernetesRancher

Required Skills

IT OperationsAWSAmazon Web ServicesAzureMicrosoft AzureGCPGoogle Cloud PlatformPythonJavascriptRubyPerlGoPHPChefPuppetJenkinsGitlabDockerKubernetesRancherDatadog

Hard Skills

AWSAmazon Web ServicesAzureMicrosoft AzureGCPGoogle Cloud PlatformPythonJavascriptRubyPerlGoPHPChefPuppetJenkinsGitlabDockerKubernetesRancher

Soft Skills

CommunicationCustomer advocacyCollaborationProblem-solvingAnalytical thinking

Industry & Role

Industry SaaS
Job Function Support and optimize cloud infrastructure and monitoring for enterprise clients

Keywords for Your Resume

Technical Account ManagerIT OperationsAWSAmazon Web ServicesAzureMicrosoft AzureGCPGoogle Cloud PlatformPythonJavascriptRubyPerlGoPHPChefPuppetJenkinsGitlabDockerKubernetesRancherDatadogProduct managementTechnical supportCustomer successCloud monitoringCustomer advocacy

Deal Breakers

Lack of experience supporting enterprise cloud customers, No experience with Datadog or cloud monitoring tools, No hands-on experience with AWS, Azure, or GCP

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