Position Details
About this role
Join Twilio as a Technical Account Manager supporting enterprise customers in EMEA, providing technical guidance, troubleshooting, and ensuring customer success remotely.
Key Responsibilities
- Support enterprise customer accounts
- Troubleshoot complex technical issues
- Provide proactive guidance and recommendations
- Manage escalations and support tickets
- Collaborate with product teams to improve customer experience
Technical Overview
Role involves technical support, troubleshooting, and account management for enterprise clients, with a focus on communication and problem resolution in a remote setting.
Ideal Candidate
The ideal candidate is a customer support specialist with strong troubleshooting and communication skills, capable of resolving complex technical issues remotely for enterprise clients.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, Poor communication skills, No customer support background
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