✦ Luna Orbit — Customer Success & Support

Technical Account Manager 3

at Twilio

📍 Remote - Colombia Remote Posted March 12, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Bachelor’s degree or equivalent work experience
Category Customer Success & Support

About this role

This role involves supporting Twilio’s Programmable Messaging API, troubleshooting issues, and ensuring customer success through technical support and communication.

Key Responsibilities

  • Support messaging API users
  • Troubleshoot message delivery issues
  • Collaborate via Slack and Jira
  • Provide technical guidance
  • Improve support processes

Technical Overview

Supports messaging API integrations, troubleshooting message delivery, and collaborating with engineering teams using Jira and Slack.

Ideal Candidate

The ideal candidate is a mid-level technical support engineer with 2+ years supporting messaging APIs, excellent troubleshooting skills, and experience with customer communication tools like Jira and Slack.

Must-Have Skills

4 to 6+ years of relevant experienceGood knowledge ofSupport customers’ use of Twilio’s Programmable Messaging productSupport engineeringTroubleshooting message deliverability issuesDebug customer codeCommunicating complex technical issues

Nice-to-Have Skills

Experience with Twilio APIsCustomer service experienceExperience with SlackExperience with JiraKnowledge of messaging platforms

Tools & Platforms

JiraSlackTwilio Programmable Messaging API

Required Skills

Support engineeringTroubleshootingAPIREST APIJiraSlackCustomer communicationMessage deliverability

Hard Skills

Technical SupportCustomer SupportTroubleshootingJiraSlackAPIREST APITechnical Problem SolvingCustomer CommunicationSupport Engineering

Soft Skills

CommunicationDiplomacyProblem-solvingPrioritizationTime ManagementCollaboration

Industry & Role

Industry SaaS
Job Function Technical support and customer success for messaging API users

Keywords for Your Resume

Technical SupportCustomer SupportTroubleshootingREST APIJiraSlackSupport EngineeringMessage DeliverabilityCustomer CommunicationAPITechnical Problem SolvingSupport EngineerMessaging APISupportCustomer ServiceTwilio Programmable Messaging API

Deal Breakers

Lack of experience with support engineering, No API or messaging platform experience, Inability to communicate complex technical issues

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