Position Details

Type Full-Time

Experience lead

Exp. Years 3+ years

Education Associate degree (bachelor’s a plus)

Category Sales & Business Development

About this role

Technical Account Manager serves as a liaison between Availity’s technical teams and strategic payer partners, ensuring product alignment with customer needs, coordinating timelines, and delivering customer success through cross-functional collaboration.

Key Responsibilities

Supporting relationships with accounts and acting as a point of contact for accountability and escalation
Coordinating re-contracting, pricing, and proposals
Gathering competitive data to drive account growth
Coordinating cross-functional resources for new functionality
Regularly reporting progress and outcomes

Technical Overview

Experience with Salesforce, Jira, Gainsight, Confluence; HIPAA knowledge; healthcare payer processing; contract and pricing coordination; cross-functional project management.

Ideal Candidate

The ideal candidate is an account manager with 3+ years in healthcare payer or provider relations, strong sales/solution selling experience, excellent interpersonal and stakeholder management skills, and HIPAA knowledge. They should excel at cross-functional collaboration and remote relationship building.

Must-Have Skills

At least 3 years of account or customer management experience in healthcarepayerprovider relationsor technology environment with experience in sales or solution sellingAssociate degree in BusinessFinanceMarketingor equivalent; bachelor's degree a plusStrong interpersonal skillsAbility to facilitate meetings and engage multiple stakeholdersHIPAA knowledge

Nice-to-Have Skills

Knowledge of SalesforceJiraGainsightConfluenceKnowledge of healthcare payer processingIT operations understanding

Tools & Platforms

SalesforceJiraGainsightConfluence

Required Skills

3+ years account management in healthcare/payer/techsolution sellingaccount managementSalesforceJiraGainsightConfluenceHIPAA knowledgecross-functional collaborationcustomer servicecommunication

Hard Skills

SalesforceJiraGainsightConfluenceHIPAASolution sellingAccount managementCross-functional collaboration

Soft Skills

interpersonal skillscommunicationfacilitating meetingscustomer serviceanalytical

Industry & Role

Industry Healthcare & Medical

Job Function Manage and expand payer partnerships as a Technical Account Manager, aligning product implementations with customer needs and driving cross-functional delivery.

Role Subtype Account Manager

Tech Domains Salesforce, Jira, Gainsight, Confluence

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

technical account manageravailityremoteusahipaaidentity and access managementiamentra idmfaconditional accessoktajiragainsightconfluencecross-functionalcustomer successrelationship managementtravelaccount managementsolution sellinghealthcarepayersalessalesforce

Deal Breakers

Not meeting 3+ years of account management experience, Lack of healthcare payer domain knowledge, No US work authorization

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