Position Details

Salary $120K – $150K USD / year

Type Not Specified

Experience mid

Exp. Years 5+ years

Education Bachelor’s degree in Engineering and/or significant experience in HVAC, Building Automation, Facilities Management, Commissioning

Category Engineering (Non-Software)

About this role

This role involves managing client relationships in building automation, providing technical support, and ensuring successful platform deployment and adoption.

Key Responsibilities

Account management
Client onboarding
Product training
Technical support
Performance tracking

Technical Overview

Technical scope includes HVAC systems, Niagara N4 certification, CRM tools, and building automation platforms.

Ideal Candidate

The ideal candidate is a mid-level professional with 5+ years experience in building automation, HVAC, or facilities management, with certification in Niagara N4. They possess strong communication skills, technical support experience, and a customer-centric approach to account management.

Must-Have Skills

Niagara N4 certifiedHVAC systemsCustomer successAccount managementTechnical support

Nice-to-Have Skills

Building AutomationFacilities ManagementCRM software

Tools & Platforms

CRM software

Required Skills

Niagara N4customer successaccount managementHVACbuilding automationcommissioningtechnical supportCRMclient onboardingtraining

Hard Skills

Niagara N4Niagara N4 certifiedCRM softwareCustomer successAccount managementHVAC systemsBuilding AutomationCommissioningProduct feedbackTechnical support

Soft Skills

CommunicationInterpersonal skillsProblem-solvingCustomer-centric approachRelationship buildingTeamworkIndependence

Certifications

Required

Niagara N4 certification

Industry & Role

Industry Building Automation / Facilities Management

Job Function Customer success and account management in building automation

Role Subtype Customer Success Manager

Tech Domains Active Directory, Microsoft 365, Azure, Building Automation

Keywords for Your Resume

Niagara N4Customer successAccount managementBuilding AutomationHVAC systemsCommissioningTechnical supportCRM softwareProduct feedbackFacilities ManagementProactive engagementClient onboardingTrainingPerformance metricsUpsellingHVACCRM

Deal Breakers

Lack of Niagara N4 certification, No experience in HVAC or building automation, Less than 3 years experience in customer success or account management

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