✦ Luna Orbit — Customer Success & Support

Technical Account Manager

at Braze

📍 San Francisco Onsite Posted March 12, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2-3 years
Education BS in Computer Science or equivalent coding bootcamp or technical experience
Category Customer Success & Support

About this role

This role involves investigating and resolving highly technical customer issues, reviewing SDK code, and collaborating with product engineering to improve the platform.

Key Responsibilities

  • Investigate escalated issues
  • Review SDK code
  • Build data export scripts
  • Collaborate with Product Engineering
  • Develop troubleshooting guides

Technical Overview

Focuses on software engineering, SDK integration, bug fixing, and technical troubleshooting within Braze’s product environment.

Ideal Candidate

The ideal candidate is a software engineer with 2-3 years of experience in technical support, skilled in SDK integration, troubleshooting, and code review. They are adept at resolving complex technical issues and collaborating with engineering teams.

Must-Have Skills

Software EngineeringSDK IntegrationTroubleshootingTechnical InvestigationCode Review

Nice-to-Have Skills

Data ExportMigration ScriptsBug ConfirmationCustomer Support

Tools & Platforms

Braze SDKInternal ToolsCustomer Data Export Tools

Required Skills

Technical Support EngineeringSoftware EngineeringSDK IntegrationCode ReviewData ExportMigration ScriptsBug ConfirmationTroubleshootingTechnical Investigation

Hard Skills

Technical Support EngineeringSoftware EngineeringCode ReviewSDK IntegrationData ExportMigration ScriptsProduct FunctionalityBug ConfirmationTroubleshootingTechnical Investigation

Soft Skills

Problem-solvingCollaborationCommunicationTechnical TroubleshootingCustomer FocusAttention to Detail

Industry & Role

Industry SaaS
Job Function Resolve complex technical customer issues and support product engineering

Keywords for Your Resume

Technical Support EngineerSoftware EngineeringSDK IntegrationCode ReviewData ExportMigration ScriptsBug ConfirmationTroubleshootingTechnical InvestigationCustomer SupportTechnical SupportProduct EngineeringCustomer-facing TeamsEscalation PointInternal Tools

Deal Breakers

Lack of software engineering experience, No experience with SDK or code review, Unwillingness to work onsite in San Francisco

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