Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

This role involves managing technical relationships with customers, ensuring product adoption, and acting as a trusted technical advisor to maximize customer value with Braze SaaS platform.

Key Responsibilities

Own technical relationships
Drive product adoption
Define technical strategy
Manage customer lifecycle
Support technical initiatives

Technical Overview

Focuses on SaaS customer success, technical relationship management, product strategy, and driving technical initiatives using Braze platform tools.

Ideal Candidate

The ideal candidate is a mid-level technical account manager with SaaS experience, strong technical and interpersonal skills, and a focus on customer success and product adoption in a SaaS environment.

Must-Have Skills

Technical Account ManagementCustomer Relationship ManagementProduct AdoptionTechnical StrategyAccount Management

Nice-to-Have Skills

Customer SuccessTechnical InitiativesTechnical RelationshipCustomer Lifecycle Management

Tools & Platforms

Braze platformCustomer Success tools

Required Skills

Customer SuccessTechnical Account ManagementCustomer Relationship ManagementProduct AdoptionTechnical StrategyAccount ManagementCustomer Lifecycle ManagementTechnical RelationshipTechnical AdoptionBraze platform

Hard Skills

Customer SuccessTechnical Account ManagementCustomer Relationship ManagementProduct AdoptionTechnical StrategyCustomer Lifecycle ManagementTechnical InitiativesAccount ManagementTechnical RelationshipTechnical Adoption

Soft Skills

CommunicationTeamworkProblem-solvingAutonomyAccountabilityOpen-mindednessCuriosityCollaborationCustomer FocusProblem-solving

Industry & Role

Industry SaaS

Job Function Manage customer technical relationships and drive product success

Keywords for Your Resume

Technical Account ManagerCustomer SuccessCustomer Relationship ManagementProduct AdoptionTechnical StrategyAccount ManagementCustomer Lifecycle ManagementTechnical RelationshipTechnical AdoptionBraze platform

Deal Breakers

Lack of experience in SaaS customer success or account management, No technical background in SaaS platforms, Unwillingness to work onsite in London

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