Position Details
About this role
This role involves managing the technical relationship with enterprise customers, ensuring successful product adoption, and driving customer retention throughout the lifecycle.
Key Responsibilities
- Own technical relationships
- Drive product adoption
- Refine instrumentation
- Support customer success
- Collaborate with teams
Technical Overview
Focuses on SaaS platform management, customer success strategies, and technical relationship building, with an emphasis on instrumentation and technical initiatives.
Ideal Candidate
The ideal candidate is a mid-level customer success professional with experience managing technical relationships, driving product adoption, and supporting enterprise clients. They possess strong communication skills, technical understanding of SaaS platforms, and a proactive approach to customer success.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in customer success or technical account management, No experience with SaaS platforms, Unwillingness to work onsite in New York City
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile