Position Details

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical consultation and guidance to customers, managing integrations, and ensuring product adoption and success across the Hootsuite and Talkwalker platforms.

Key Responsibilities

Manage customer technical accounts
Lead product optimization
Develop deployment guides
Build technical relationships
Drive product adoption

Technical Overview

The position requires expertise in SaaS platform integrations, API management, technical configuration, and customer success strategies, with a focus on social media tools.

Ideal Candidate

The ideal candidate is a technically-oriented professional with experience in customer success, product optimization, and API integrations, capable of providing ongoing technical guidance and fostering product adoption across diverse customer accounts.

Must-Have Skills

Technical consultationProduct knowledgeCustomer successAPI integrationsTechnical configuration

Nice-to-Have Skills

API developmentSocial media technologiesAI technologiesProduct deploymentCustomer relationship management

Tools & Platforms

Hootsuite platformTalkwalker productsAPIs

Required Skills

Technical consultationProduct knowledgeCustomer successAPI integrationsTechnical configurationDeployment guidesCustomer relationship managementProduct adoptionValue realization

Hard Skills

Technical consultationProduct optimizationAPI integrationsProduct knowledgeCustomer successTechnical configurationDeployment guidesCustomer relationship managementProduct adoptionValue realization

Soft Skills

CommunicationProblem-solvingStakeholder managementCustomer focusCreativityTeam collaboration

Industry & Role

Industry SaaS

Job Function Technical account management and customer success

Keywords for Your Resume

Technical Account ManagerCustomer successProduct adoptionAPI integrationsTechnical consultationProduct knowledgeCustomer relationship managementTechnical configurationDeployment guidesValue realizationProduct deployment

Deal Breakers

Lack of technical consultation experience, No experience with APIs or integrations, Inability to work onsite in NY or Toronto, Lack of customer success background

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