Position Details

Salary $128K – $192K USD / year

Type Full-Time

Experience mid

Exp. Years 8+ years

Education Bachelor's Degree in Relevant Field

Category Project & Program Management

About this role

Seeking a Technical Account Manager to serve as the primary technical contact for enterprise clients, ensuring smooth onboarding, issue resolution, and continuous service improvement. The role involves collaboration across teams and managing client relationships.

Key Responsibilities

Manage client onboarding
Conduct business reviews
Resolve technical issues
Advocate for customer needs
Collaborate with teams

Technical Overview

Focuses on client onboarding, technical troubleshooting, security posture, and feedback collection. Requires experience with enterprise account management and customer support tools.

Ideal Candidate

The ideal candidate is an experienced technical account manager with at least 8 years managing enterprise accounts. They excel in customer engagement, technical troubleshooting, and collaborating across teams to improve service delivery.

Must-Have Skills

Bachelor's Degree in Relevant Fieldexperience managing enterprise accountsability to lead onboarding and reviewstechnical troubleshootingcustomer advocacy

Nice-to-Have Skills

familiarity with service delivery documentationexperience with onboarding trackersescalation processesproduct feature feedbackindustry trend analysis

Tools & Platforms

service delivery toolsonboarding trackersescalation systemsproduct feedback tools

Required Skills

customer engagementtechnical liaisononboardingbusiness reviewssecurity postureproject managementtechnical issues resolutionproduct feedbackindustry knowledgecommunication

Hard Skills

customer engagementtechnical liaisononboardingbusiness reviewssecurity postureproject managementtechnical issues resolutionproduct feedbackindustry knowledgecommunication

Soft Skills

communicationproblem solvingcollaborationcustomer advocacyleadershipadaptability

Industry & Role

Industry Manufacturing / Industrial Technology

Job Function Serve as technical liaison for enterprise customers to ensure satisfaction and service excellence

Role Subtype Customer Success & Support

Keywords for Your Resume

Technical Account ManagerTAMenterprise accountscustomer engagementtechnical liaisononboardingbusiness reviewssecurity postureproject managementtechnical issues resolutionproduct feedbackindustry knowledgecommunicationcollaborationcustomer advocacytechnical issues

Deal Breakers

Less than 8 years of experience, Lack of enterprise account management experience, Inability to work in a hybrid schedule, No experience with technical troubleshooting

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile