Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Cybersecurity

About this role

This role involves supporting clients in deploying and maintaining Ping Identity solutions, focusing on cybersecurity and identity management, providing technical support, and ensuring customer success.

Key Responsibilities

Provide technical recommendations
Facilitate visibility into product roadmap
Assist with configuration help
Conduct business reviews
Coordinate with support and engineering teams

Technical Overview

Supports identity and access management platforms, manages support tickets, provides configuration assistance, and collaborates with product teams to enhance security solutions.

Ideal Candidate

The ideal candidate is a mid-level support professional with expertise in identity and access management, cybersecurity, and customer engagement. They should excel in technical support, support ticket management, and client training, with strong communication skills.

Must-Have Skills

Technical recommendationsCustomer engagementSupport ticket escalationProduct demonstrationsConfiguration help

Nice-to-Have Skills

Cloud identity platformCybersecurityIdentity managementCustomer success

Tools & Platforms

Ping IdentitySupportEngineeringProduct Management

Required Skills

Technical recommendationsCustomer engagementSupport ticketsProduct demonstrationsConfiguration helpSupport escalationCustomer successIdentity managementCybersecurityPlatform adoption

Hard Skills

Ping IdentityIdentity and Access ManagementSupportConfigurationProduct RoadmapCustomer EngagementTechnical RecommendationsSecurityUpgradesPlatform Adoption

Soft Skills

CommunicationCustomer ServiceProblem-solvingCollaborationTrainingStrategic PlanningBusiness ReviewFeedback

Industry & Role

Industry SaaS

Job Function Customer support and technical account management for identity solutions

Role Subtype Customer Success & Support

Tech Domains Active Directory, Microsoft 365, Azure, Cybersecurity, Identity & Access Management

Keywords for Your Resume

Technical Account ManagerPing IdentityIdentity and Access ManagementSupportConfigurationCustomer engagementProduct demonstrationsSupport ticketsPlatform adoptionCybersecuritySupport escalationCustomer successTechnical recommendationsBusiness reviewsSupport teamConfiguration helpIdentity management

Deal Breakers

No experience in cybersecurity or identity management, Lack of support or customer success background, Inability to communicate technical concepts, No remote work experience

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