Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This role involves working closely with clients to ensure successful deployment and ongoing success with Ping's identity solutions, providing technical guidance, configuration support, and facilitating strategic reviews.

Key Responsibilities

Provide technical recommendations
Facilitate business reviews
Assist with configuration and upgrades
Deliver customer training
Manage support escalations

Technical Overview

The position requires expertise in identity and access management, security solutions, and customer support processes, with a focus on technical recommendations and platform optimization.

Ideal Candidate

The ideal candidate is a technically proficient customer success professional with experience in identity and security solutions, capable of managing client relationships, providing configuration support, and facilitating business reviews remotely.

Must-Have Skills

Client engagementTechnical supportCustomer successPlatform configurationBusiness review facilitation

Nice-to-Have Skills

Product demonstrationsSupport escalationCross-team collaboration

Tools & Platforms

Support Ticketing SystemsCustomer Support PlatformsProduct Demo Tools

Required Skills

Technical Account Managerclient engagementproduct roadmapconfiguration helpbusiness reviewsplatform upgradescustomer trainingsupport escalationsupport ticketsidentity security

Hard Skills

Technical RecommendationsProduct RoadmapConfiguration AssistanceBusiness ReviewsPlatform UpgradesCustomer TrainingSupport EscalationCross-functional CollaborationSupport Ticket ManagementIdentity & Security Solutions

Soft Skills

CommunicationCustomer FocusProblem-solvingCollaborationTraining SkillsTime Management

Industry & Role

Industry SaaS

Job Function Ensure customer success through technical support and strategic account management in identity solutions

Role Subtype Customer Success & Support

Tech Domains Identity & Security Solutions

Keywords for Your Resume

Technical Account Managerclient engagementproduct roadmapconfiguration helpbusiness reviewsplatform upgradescustomer trainingsupport escalationcross-functional collaborationsupport ticketsidentity securitycustomer successsupport managementclient supportsupport engineersupport processsupport toolssupport teamremote

Deal Breakers

Lack of experience in identity/security solutions, No client engagement background, Inability to provide technical configuration support, No experience with business reviews

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