Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Cybersecurity

About this role

This role involves working with clients to ensure successful deployment and use of Ping Identity solutions, providing technical support, recommendations, and training to optimize customer experience.

Key Responsibilities

Provide technical recommendations
Facilitate visibility into product roadmap
Assist with configuration help
Conduct business reviews
Coordinate with support and engineering teams

Technical Overview

Supports identity and access management platforms, provides configuration assistance, conducts business reviews, and collaborates with product teams to improve solutions.

Ideal Candidate

The ideal candidate is a mid-level technical support professional with experience in identity and access management, customer engagement, and technical support. They should possess strong communication skills and be capable of supporting enterprise clients with cybersecurity solutions.

Must-Have Skills

Technical recommendationsCustomer engagementSupport ticket escalationProduct demonstrationsConfiguration help

Nice-to-Have Skills

Cloud identity platformCybersecurityIdentity managementCustomer success

Tools & Platforms

Ping IdentitySupportEngineeringProduct Management

Required Skills

Technical recommendationsCustomer engagementSupport ticketsProduct demonstrationsConfiguration helpSupport escalationCustomer successIdentity managementCybersecurityPlatform adoption

Hard Skills

Ping IdentityIdentity and Access ManagementSupportConfigurationProduct RoadmapCustomer EngagementTechnical RecommendationsSecurityUpgradesPlatform Adoption

Soft Skills

CommunicationCustomer ServiceProblem-solvingCollaborationTrainingStrategic PlanningBusiness ReviewFeedback

Industry & Role

Industry SaaS

Job Function Customer support and technical account management for identity solutions

Role Subtype Customer Success & Support

Tech Domains Active Directory, Microsoft 365, Azure, Cybersecurity, Identity & Access Management

Keywords for Your Resume

Technical Account ManagerPing IdentityIdentity and Access ManagementSupportConfigurationCustomer engagementProduct demonstrationsSupport ticketsPlatform adoptionCybersecuritySupport escalationCustomer successTechnical recommendationsBusiness reviewsSupport teamConfiguration helpIdentity management

Deal Breakers

Lack of experience in support or customer success, No familiarity with identity management, Inability to communicate technical concepts, No remote work experience

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