✦ Luna Orbit — Customer Success & Support

Technical Account Manager

at Stripe

📍 Atlanta, Chicago, New York City, San Francisco, Seattle, US Remote Unknown Posted March 11, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 5+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves supporting Stripe’s largest and most complex users through strategic consultations, operational support, and fostering long-term relationships to maximize platform value.

Key Responsibilities

  • Support large and complex users
  • Provide strategic consultations
  • Foster long-term relationships
  • Work cross-functionally
  • Lead user-facing meetings

Technical Overview

The technical environment includes support channels, SQL, and operational solutions related to fraud, disputes, and global expansion strategies.

Ideal Candidate

The ideal candidate is a mid-level customer success manager with experience supporting large financial platform users. They excel at building long-term relationships, providing strategic operational support, and collaborating across teams to ensure customer satisfaction.

Must-Have Skills

Support large and complex usersProvide strategic consultationsFoster long-term relationshipsWork cross-functionallyLead user-facing meetings

Nice-to-Have Skills

Experience with financial platformsKnowledge of global expansion strategiesUnderstanding of fraud and disputes

Tools & Platforms

SQLSupport ChannelsCustomer Support Platforms

Required Skills

Client Relationship ManagementTechnical OperationsSupport ChannelsProduct AdoptionGlobal ExpansionFraudDisputesSQL

Hard Skills

Client Relationship ManagementTechnical OperationsSupport ChannelsProduct AdoptionGlobal ExpansionFraudDisputesDeclinesOperational SolutionsSQL

Soft Skills

CommunicationRelationship BuildingProblem-solvingCross-functional CollaborationCustomer Focus

Industry & Role

Industry Fintech
Job Function Supporting large enterprise users with operational and strategic solutions

Keywords for Your Resume

Customer SuccessClient Relationship ManagementTechnical OperationsSupport ChannelsProduct AdoptionGlobal ExpansionFraudDisputesOperational SolutionsSQLSupport large usersStrategic consultationsLong-term relationshipsCross-functional collaborationUser-facing meetings

Deal Breakers

Lack of experience with large enterprise clients, No experience in financial or fintech platforms, Inability to work cross-functionally

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