Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Software Engineering

About this role

This role involves managing technical customer relationships, supporting onboarding, and driving product adoption for an iGaming platform.

Key Responsibilities

Manage customer relationships
Support onboarding and integrations
Drive product adoption
Troubleshoot technical issues
Identify growth opportunities

Technical Overview

Focuses on API integrations, customer success, technical guidance, and collaboration with engineering teams in a SaaS environment.

Ideal Candidate

The ideal candidate is a mid-level Technical Account Manager with experience managing customer relationships in SaaS or iGaming platforms. They possess strong technical skills in API integrations and customer success strategies, with excellent communication and problem-solving abilities.

Must-Have Skills

Technical customer relationship managementAPI integrationsCustomer onboardingTechnical guidanceCustomer success support

Nice-to-Have Skills

API troubleshootingProduct managementCustomer retention strategiesAPI documentationClient training

Tools & Platforms

APIsCRM toolsInternal engineering and product tools

Required Skills

APIAPI integrationsCustomer SuccessCustomer onboardingTechnical guidanceCRMProduct adoptionCustomer supportClient relationshipsAPI troubleshooting

Hard Skills

APIApplication Programming InterfaceCustomer Relationship ManagementCRMProduct AdoptionAPI integrationsCustomer SuccessTechnical GuidanceCustomer Relationship ManagementCustomer Onboarding

Soft Skills

CommunicationCustomer FocusProblem-solvingRelationship BuildingCollaborationProactiveStrategic Thinking

Industry & Role

Industry Gaming, iGaming, SaaS

Job Function Manage and develop long-term customer relationships with a focus on technical support and product success

Keywords for Your Resume

Technical Account ManagerAPIAPI integrationsCustomer SuccessCustomer onboardingTechnical guidanceCustomer relationship managementCRMProduct adoptionCustomer supportClient relationshipsAPI troubleshootingCustomer retentionOnboardingTechnical support

Deal Breakers

Lack of experience with API integrations, No customer success background, Inability to work remotely, No experience in SaaS or iGaming industry

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