Position Details
About this role
An entry to mid-level technical account manager role supporting Zoom's contact center solutions, focusing on customer relationships, technical troubleshooting, and product expertise.
Key Responsibilities
- Build customer relationships
- Manage technical feature requests
- Troubleshoot network issues
- Support contact center solutions
- Drive customer satisfaction
Technical Overview
Supports Zoom's video conferencing and UC tools, troubleshooting network issues, managing telecom infrastructure, and ensuring seamless communication for clients.
Ideal Candidate
The ideal candidate is a client-facing technical professional with at least 3 years of experience in contact center or UC support, familiar with IP Telephony, video conferencing tools, and network troubleshooting. Strong communication and customer relationship skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 3 years client-facing technical experience, Lack of knowledge in IP Telephony or video conferencing, No experience with UC tools or telecom infrastructure
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