✦ Luna Orbit — IT Support & Helpdesk

Technical Account Manager, Auth0

at Okta

📍 Tokyo, Japan Onsite Posted March 12, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves acting as a trusted technical coach for customers implementing Auth0 identity solutions, ensuring security and long-term success.

Key Responsibilities

  • Guide customers on identity solutions
  • Build relationships with stakeholders
  • Ensure security and compliance
  • Deliver technical guidance
  • Support long-term strategic planning

Technical Overview

Focuses on identity and access management, security posture, SaaS applications, and customer engagement, with a technical environment centered around Auth0 and SaaS platforms.

Ideal Candidate

The ideal candidate is a mid-level professional with experience in Auth0 and SaaS environments, capable of engaging with customers and delivering technical guidance on identity solutions. Strong communication and strategic skills are essential.

Must-Have Skills

Experience with Auth0 platformCustomer-facing engagement skillsIdentity/security knowledgeTechnical delivery experienceAbility to understand customer goals

Nice-to-Have Skills

Experience with SaaS applicationsKnowledge of identity managementCloud environment familiarityAgility in customer interactions

Tools & Platforms

Auth0Okta PlatformIdentity Management Tools

Required Skills

Auth0Identity and Access ManagementAuthenticationAuthorizationCustomer IdentityWorkforce IdentitySecurity PostureSaaSTechnical DeliveryCustomer Engagement

Hard Skills

Auth0Identity and Access ManagementAuthenticationAuthorizationCustomer IdentityWorkforce IdentitySecurity PostureSaaSTechnical DeliveryCustomer EngagementIdentity SolutionsProactive GuidanceLong-term Strategy

Soft Skills

CommunicationCustomer Relationship ManagementProblem-solvingAdaptabilityTechnical CoachingRelationship BuildingStrategic Thinking

Industry & Role

Industry SaaS
Job Function Customer-focused technical coaching in identity management

Keywords for Your Resume

Technical Account ManagerAuth0Identity CoachCustomer IdentitySecurity PostureAuthenticationAuthorizationSaaS applicationsCustomer engagementTechnical deliveryProactive guidanceLong-term strategic planIdentity solutionsWorkforce identitySecurityTechnical expertiseIdentity and Access ManagementCustomer EngagementTechnical DeliverySaaSProactive Guidance

Deal Breakers

No experience with Auth0, Lack of customer engagement skills, Insufficient knowledge of identity/security, Unwillingness to work onsite in Tokyo

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