✦ Luna Orbit — Customer Success & Support

Technical Account Manager (London, United Kingdom)

at Figma

📍 London, England; Paris, France Onsite Posted March 12, 2026
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

This role involves serving as a technical link between Figma and its enterprise customers, focusing on API integrations, identity management, and technical onboarding to ensure successful platform adoption.

  • Offer technical onboarding and support
  • Guide on custom plugin development
  • Assist with identity implementations and security questionnaires
  • Coordinate complex technical deployments
  • Collaborate with internal teams for product improvements

The role requires expertise in API integrations, custom plugin development, identity systems like SAML and SSO, and technical documentation, supporting enterprise-level deployments.

The ideal candidate is a technically skilled customer success professional with experience in API integrations, identity management, and enterprise authentication systems. They possess strong communication and collaboration skills, capable of managing complex technical deployments and building trusted relationships with enterprise clients.

API integrationscustom plugin developmentidentity implementationstechnical onboardingsecurity questionnaires
SAMLSSOenterprise authentication systemsproduct integrationAPI guidance
Figma PlatformAPISAMLSSO
API integrationscustom plugin developmentidentity implementationsSAMLSSOsecurity questionnairestechnical onboardingproduct integrationAPI guidancetechnical documentation
API integrationscustom plugin developmentidentity implementationstechnical onboardingsecurity questionnairesSAMLSSOenterprise authentication systemsproduct integrationAPI guidancetechnical documentation
technical expertisecustomer successrelationship buildingcommunicationcollaborationproblem-solvingbusiness translation
Industry SaaS
Job Function Technical customer success and platform integration
Technical Account ManagerAPI integrationscustom plugin developmentidentity implementationsSAMLSSOenterprise authentication systemssecurity questionnairestechnical onboardingproduct integrationAPI guidancetechnical documentationcustomer successcollaborationrelationship building

Lack of experience with API integrations, No background in enterprise authentication systems, Inability to communicate complex technical concepts, Location outside London or Paris

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