Position Details

Type Not Specified

Experience mid

Exp. Years 2-4 years

Education Not Specified

Category Sales & Business Development

About this role

Technical Account Manager bridging clients and our security solutions; manage key accounts, identify upsell opportunities, and translate client needs into security system deliverables.

Key Responsibilities

Develop and manage client relationships
Generate new business opportunities by expanding within existing accounts
Collaborate with clients to understand business challenges and align solutions across physical security and managed services
Identify opportunities for upselling and cross-selling across the security and IT service portfolio
Partner with technical teams to ensure client needs are translated into deliverables

Technical Overview

Leverage knowledge of CCTV, intrusion detection, and access control to design tailored security solutions; collaborate with technical teams; support within security portfolio and managed services.

Ideal Candidate

The ideal candidate is a mid-level Technical Account Manager with 2-4 years in security or related industries, strong CCTV/access control knowledge, and proven ability to manage accounts and drive upsell/cross-sell opportunities.

Must-Have Skills

2-4 years of technical sales or account management experience in security or related industriesStrong knowledge of CCTVfire systemsintrusion detectionaccess controlor emergency nurse call systemsMust have experience in account managementExcellent communication and relationship-building skillsBe able to work at a fast-paced environmentStrong technical aptitude with digital and security technologiesCommercially minded with a focus on delivering measurable client and business outcomes

Nice-to-Have Skills

Multilingual proficiency: Portuguese and/or SpanishExperience in security or managed services

Tools & Platforms

ZendeskCRM softwareTicketing system

Required Skills

CCTVintrusion detectionfire systemsaccess controlemergency nurse callnurse callconsultative salesaccount managementZendeskCRM

Hard Skills

CCTVintrusion detectionfire systemsaccess controlemergency nurse callnurse callconsultative salesaccount managementnew business developmentupsellingcross-sellingZendeskCRM

Soft Skills

communicationrelationship-buildingteam collaborationfast-paced environmentpresentationnegotiation

Industry & Role

Industry Security

Job Function Technical Account Manager serving as the liaison between clients and security solutions to drive growth and client satisfaction

Role Subtype Technical Account Manager

Keywords for Your Resume

Technical Account Managersecurity systemsCCTVintrusion detectionfire systemsaccess controlemergency nurse callnurse callconsultative salesaccount managementupsellingcross-sellingZendeskCRMsecurity technologiesmanaged servicesfast-pacedrelationship-buildingcommunicationremoteUnited Statestechnical account managercctv

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Technical Account Manager - Physical Security Solutions

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