Position Details

Type Not Specified

Experience mid

Exp. Years 5+ years

Education Not specified

Category Customer Success & Support

About this role

This role involves managing technical engagements with enterprise clients adopting in-store payment solutions, troubleshooting hardware and software issues, and supporting pilots and deployments.

Key Responsibilities

Support technical engagements
Troubleshoot payment issues
Guide hardware onboarding
Assist with pilots and rollouts
Coordinate with support and product teams

Technical Overview

The technical scope includes point-of-sale hardware, contactless and EMV payment acceptance, SDK integration, troubleshooting, and operational support for retail deployments.

Ideal Candidate

The ideal candidate is an experienced enterprise technical account manager with over 5 years of client-facing technical experience, especially in retail or payment systems. They excel in troubleshooting, hardware onboarding, and delivering operational solutions for in-store payment deployments.

Must-Have Skills

5+ years enterprise client-facing technical experienceExperience with point-of-sale hardwareContactless/EMV acceptanceTroubleshooting in retail deployments

Nice-to-Have Skills

SDK enablementOperational readinessPilots and rolloutsCustomer trainingOn-site deployment

Tools & Platforms

Point-of-sale hardwareSDKsAPITroubleshooting tools

Required Skills

Enterprise client-facing experienceSolutions engineeringTechnical account managementPoint-of-sale hardwareContactless acceptanceEMV acceptanceSDK integrationTroubleshootingAPIPilots and rollouts

Hard Skills

Enterprise client-facing experienceSolutions engineeringTechnical account managementPoint-of-sale hardwareContactless acceptanceEMV acceptanceIn-store paymentsSDK integrationTroubleshootingAPI usageHardware onboardingPilots and rollouts

Soft Skills

Customer-focusedCommunicationTroubleshootingTechnical guidanceCollaborationProblem-solvingOperational awareness

Industry & Role

Industry Fintech

Job Function Deliver technical support and solutions for in-store payment deployments

Keywords for Your Resume

Technical Account ManagerTAMPoint-of-sale hardwareContactless acceptanceEMV acceptanceIn-store paymentsSDK integrationPilotsRolloutsTroubleshootingCustomer engagementOperational readinessSolution deploymentRetail deploymentsCustomer support

Deal Breakers

Less than 5 years of relevant experience, No experience with point-of-sale hardware, Lack of troubleshooting skills, Unfamiliar with EMV/contactless payments

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