✦ Luna Orbit — Customer Success & Support

Technical Analyst, WMS Technical Support

at Sherwin-Williams

📍 Cleveland, OH, United States Hybrid Posted March 20, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves supporting enterprise SaaS applications, assisting with data collection, retrieval, and report creation. The support analyst ensures systems run efficiently and provides user training and support.

Key Responsibilities

  • Support SaaS and enterprise applications
  • Develop reports and queries
  • Configure systems
  • Support users and provide training
  • Collaborate with technical teams

Technical Overview

The technical environment includes SaaS platforms, enterprise applications, query and reporting tools, and database systems, with a focus on system support and configuration.

Ideal Candidate

The ideal candidate is an entry-level support professional with basic experience in SaaS and enterprise applications. They are detail-oriented, capable of supporting system configuration, data entry, and user training, with good communication skills.

Must-Have Skills

Support for SaaS and enterprise applicationsData entry and retrievalUser support and trainingReport buildingSystem configuration

Nice-to-Have Skills

Experience with metrics analysisKnowledge of enterprise systemsCustomer service experience

Tools & Platforms

Reporting toolsQuery toolsEnterprise software

Required Skills

SaaSenterprise applicationsdata collectionretrievalsystem supportuser trainingreport buildingdatabase entrymetrics analysisapplication configuration

Hard Skills

SaaSenterprise applicationsdata collectionretrievalsystem supportuser trainingreport buildingdatabase entrymetrics analysisapplication configuration

Soft Skills

communicationcollaborationproblem-solvingattention to detailtraining

Industry & Role

Industry Manufacturing / Retail / Consumer Goods
Job Function Providing enterprise application support and user assistance
Role Subtype Customer Support Specialist
Tech Domains Salesforce, Microsoft 365, SharePoint, Power BI, SQL / PostgreSQL

Keywords for Your Resume

saasenterprise applicationsdata collectionretrievalsystem supportuser trainingreport buildingdatabase entrymetrics analysisapplication configurationsupportcustomer servicehelp desksupport analystclient support

Deal Breakers

Lack of support or customer service experience, No familiarity with SaaS or enterprise systems, No experience with report building

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