✦ Luna Orbit — IT Support & Helpdesk

Technical Customer Care Specialist I

at vitu

📍 Remote, US Remote 💰 $18 – $23 USD / year Posted March 08, 2026
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Position Details

Salary $18 – $23 USD / year
Type Not Specified
Experience entry
Exp. Years 0-2 years
Education High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus
Category IT Support & Helpdesk

About this role

This role involves providing technical and customer support remotely, primarily through phone, email, and chat, to resolve client issues related to vehicle titling and registration software.

Key Responsibilities

  • Handle customer questions
  • Provide technical support
  • Log customer information
  • Communicate with stakeholders
  • Follow up on inquiries

Technical Overview

Supports vehicle registration platform with troubleshooting, CRM management, and customer communication, utilizing tools like Zendesk and Salesforce.

Ideal Candidate

The ideal candidate is an entry-level customer support specialist with strong communication skills, basic technical troubleshooting knowledge, and experience with CRM platforms like Zendesk or Salesforce. They should be patient, empathetic, and capable of handling routine customer inquiries remotely.

Must-Have Skills

Customer supportTechnical supportCRMZendeskFreshdeskSalesforce

Nice-to-Have Skills

Support tools like ZendeskFreshdeskSalesforceFamiliarity with CRM systemsTicketing software

Tools & Platforms

ZendeskFreshdeskSalesforceCRM

Required Skills

Customer supportTechnical supportCRMZendeskFreshdeskSalesforceticketing softwareOperating systemsNetworkingTroubleshooting

Hard Skills

Customer supportTechnical supportCRMZendeskFreshdeskSalesforceticketing softwareOperating systemsNetworkingSoftware troubleshooting

Soft Skills

Verbal communicationWritten communicationProblem-solvingMultitaskingPatienceEmpathy

Industry & Role

Industry Government/Public Sector
Job Function Customer support and technical troubleshooting for vehicle registration software

Keywords for Your Resume

Customer supportTechnical supportCRMZendeskFreshdeskSalesforceticketing softwareOperating systemsNetworkingSoftware troubleshootingVerbal communicationWritten communicationProblem-solvingMultitaskingPatienceEmpathyTroubleshootingCommunication

Deal Breakers

Lack of experience with CRM or support tools, Poor communication skills, Inability to work remotely, No customer support experience

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