About this role
This role focuses on establishing and maintaining customer relationships to promote product adoption, retention, and loyalty for Baker Hughes' software solutions in industrial markets.
Key Responsibilities
- Build and maintain customer relationships
- Guide onboarding and implementation
- Drive product adoption and usage
- Resolve customer issues
- Identify upsell opportunities
Technical Overview
The role involves managing customer success processes, supporting digital transformation, and working with software platforms like System 1 TM and Cordant Solutions Suite.
Ideal Candidate
The ideal candidate is a mid-level customer success professional with experience in managing post-sales customer relationships, onboarding, and driving product adoption. They possess strong communication skills and technical understanding of software solutions in industrial markets.
Must-Have Skills
Customer Relationship ManagementPost-sales Customer LifecycleCustomer OnboardingProduct AdoptionIssue ResolutionRelationship ManagementCustomer AdvocacyRenewals
Nice-to-Have Skills
Technical SupportTrainingCoachingOutcome AttainmentRetentionExpansionUpsellCross-sellDigital TransformationCloud Installations
Tools & Platforms
System 1 TMCordant Software SolutionsCRMCustomer Feedback Tools
Required Skills
Customer SuccessCustomer Relationship ManagementPost-sales Customer LifecycleCustomer OnboardingProduct AdoptionIssue ResolutionRelationship ManagementCustomer AdvocacyRenewalsDigital Transformation
Hard Skills
Customer SuccessCustomer Relationship ManagementPost-sales Customer LifecycleTrainingCoachingTechnical SupportOutcome AttainmentRetentionExpansionCustomer AdvocacySystem 1 TMDigital TransformationCloud InstallationsSubscription ModelsCordant Software SolutionsHardwareSoftwareConsultingServices SupportIT StrategiesTechnical ChallengesClient Up-saleSide-saleValue RealizationOn-prem Installations
Soft Skills
Relationship BuildingCommunicationCustomer FocusProblem SolvingCollaborationAdaptabilityProactive MonitoringCustomer AdvocacyFeedback GatheringStakeholder Management
Keywords for Your Resume
Customer SuccessCustomer Relationship ManagementPost-sales Customer LifecycleCustomer OnboardingProduct AdoptionIssue ResolutionRelationship ManagementCustomer AdvocacyRenewalsSystem 1 TMDigital TransformationCloud InstallationsSubscription ModelsHardwareSoftwareConsultingTechnical SupportOutcome AttainmentRetentionExpansionUpsellCross-sell
Deal Breakers
Lack of experience in customer success or related roles, No experience with industrial or software solutions, Inability to build long-term relationships, No relevant technical or industry knowledge
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