Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Degree in engineering or technology

Category Customer Success & Support

About this role

This role focuses on managing customer relationships post-sale, ensuring successful adoption of Baker Hughes' asset management solutions, and supporting clients' digital transformation efforts in energy and industrial sectors.

Key Responsibilities

Providing post-sales support
Managing client relationships
Driving solution adoption
Supporting digital transformation
Ensuring customer retention

Technical Overview

The position involves expertise in System 1 or similar APM software, vibration diagnostics, and asset management tools, with a focus on client support and digital transformation.

Ideal Candidate

The ideal candidate is a customer success professional with experience in asset management and reliability software, particularly System 1 or similar APM tools. They excel in client relationship management, technical support, and driving digital transformation in energy or industrial sectors.

Must-Have Skills

Degree in engineering or technologyExperience with System 1 or similar APM softwareExpertise in asset managementreliabilityand maintenanceAbility to manage client relationshipsKnowledge of digital transformation in energy/oil & gas

Nice-to-Have Skills

Experience with System 1Knowledge of vibration diagnosticsExperience in industrial sectors

Tools & Platforms

System 1APM softwareVibration diagnostics tools

Required Skills

Customer Success ManagementSystem 1APMAsset ManagementVibration DiagnosticsTechnical SupportDigital Transformation

Hard Skills

Customer Success ManagementSystem 1APMAsset ManagementVibration DiagnosticsTechnical SupportDigital Transformation

Soft Skills

CommunicationRelationship BuildingProblem SolvingCustomer FocusTeam Collaboration

Industry & Role

Industry Energy, Oil & Gas, Industrial Equipment

Job Function Manage customer success and support for Baker Hughes' asset management solutions

Keywords for Your Resume

Customer Success ManagerSystem 1APMAsset ManagementVibration DiagnosticsTechnical SupportDigital TransformationClient Relationship ManagementCustomer RetentionRenewal ManagementEnergy SectorOil & GasIndustrial SoftwareCustomer SatisfactionPost-Sales Support

Deal Breakers

Lack of experience with System 1 or similar APM software, No background in asset management or reliability, No engineering or technical degree, Limited experience in industrial sectors

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Technical Customer Success Manager (F/H)

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