✦ Luna Orbit — AI & Machine Learning

Technical Customer Support Specialist (Independent Contractor)

at Smvsoft LLC

📍 Remote, US Remote 💰 $45K – $55K USD / year Posted March 06, 2026
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Position Details

Salary $45K – $55K USD / year
Type Contract
Experience mid
Exp. Years 3 years
Education Not specified
Category AI & Machine Learning

About this role

Support specialist providing technical troubleshooting for an AI audio SaaS platform, focusing on APIs, integrations, and telephony.

Key Responsibilities

  • Troubleshoot APIs and integrations
  • Analyze data using GCP Logs and SQL
  • Support telephony integrations
  • Communicate technical solutions
  • Work independently in a startup environment

Technical Overview

Environment includes REST APIs, webhooks, GCP Logs, SQL, Python, JavaScript, Node.js, React, telephony platforms like SIP and Twilio.

Ideal Candidate

The ideal candidate is a mid-level technical support specialist with 3+ years experience supporting SaaS platforms, proficient in troubleshooting APIs, webhooks, and telephony integrations. They are self-driven, excellent communicators, and familiar with AI audio technologies.

Must-Have Skills

3 years of technical support experience in SaaS or high-growth tech environmentsSupport telephony or communications platforms (e.g.SIPTwilio)Troubleshoot complex API integration issues

Nice-to-Have Skills

AI/LLM conceptsaudio technology

Tools & Platforms

GCP LogsSQLREST APIsHTTP requestswebhooksPythonJavaScriptNode.jsReactSIPTwilio

Required Skills

APIsREST APIsHTTP requestswebhooksintegration workflowsGCP LogsSQLPythonJavaScriptNode.jsReacttelephony integrationsSIPTwilio

Hard Skills

REST APIsHTTP requests/responseswebhooksintegration workflowsGCP LogsSQLPythonJavaScriptNode.jsReacttelephony integrationsSIPTwilio

Soft Skills

communicationproblem-solvingindependent workfast learnertechnical troubleshooting

Industry & Role

Industry SaaS
Job Function Technical support and troubleshooting for AI audio SaaS platform

Keywords for Your Resume

Technical Customer SupportAPIsREST APIsHTTP requestswebhooksintegration workflowsGCP LogsSQLPythonJavaScriptNode.jsReacttelephony integrationsSIPTwiliotelephony

Deal Breakers

Less than 3 years of relevant experience, Lack of support experience in SaaS or high-growth environments, No experience with telephony platforms like Twilio or SIP

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