Position Details

Type Full-Time

Experience entry

Exp. Years 3+ years

Education Associate’s or bachelor’s degree in computer science or similar technical degree

Category IT Support & Helpdesk

About this role

This role provides technical help desk support for medium to large transaction processing systems, focusing on troubleshooting, customer support, and system monitoring.

Key Responsibilities

Provide help desk support
Troubleshoot Linux and network issues
Create and manage tickets
Research and resolve alerts
Coordinate with support teams

Technical Overview

Environment includes Linux command line, network troubleshooting, ticket management, and system monitoring tools, with a focus on incident resolution and customer support.

Ideal Candidate

The ideal candidate is a detail-oriented IT support professional with at least 3 years of helpdesk experience, proficient in Linux and network troubleshooting, with strong communication skills and familiarity with ITIL processes.

Must-Have Skills

Prior experience in a technical helpdeskSolid working knowledge of LinuxIntermediate knowledge of networking conceptsStrong communication skillsTroubleshooting skills

Nice-to-Have Skills

Understanding connectivityfirewalls and proxiesUtilize computer operating systems utilitiesITIL Service Management knowledge

Tools & Platforms

LinuxTicketing systemsMonitoring tools

Required Skills

LinuxLinux commandsNetwork TroubleshootingHelp DeskCustomer SupportITILCommand lineTroubleshootingFile movementBatch files

Hard Skills

LinuxLinux commandsNetwork TroubleshootingHelp DeskCustomer SupportITILCommand lineTroubleshootingFile movementBatch files

Soft Skills

CommunicationCustomer serviceOrganizational skillsTroubleshootingTeamwork

Certifications

Preferred

ITIL

Industry & Role

Industry Healthcare & Medical

Job Function Technical Helpdesk Support

Keywords for Your Resume

Technical HelpdeskLinuxLinux commandsNetwork TroubleshootingHelp DeskCustomer SupportITILCommand lineTroubleshootingFile movementBatch filesMonitoringTicket managementCustomer serviceIncident resolutionTicketing

Deal Breakers

Lack of prior helpdesk experience, No Linux knowledge, No troubleshooting skills, Unwillingness to work 24x7 shifts

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