✦ Luna Orbit — IT Support & Helpdesk

Technical Implementation Engineer

at Alkami Technology

📍 Remote, US Remote 💰 $80K – $100K USD / year Posted March 24, 2026
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Position Details

Salary $80K – $100K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Relevant experience or equivalent education background
Category IT Support & Helpdesk

About this role

This role involves assisting in the configuration and integration of third-party software applications within digital banking solutions, troubleshooting issues, and supporting client implementations remotely.

Key Responsibilities

  • Configure banking products
  • Assist with client testing
  • Manage client configurations
  • Troubleshoot reported issues
  • Collaborate with internal teams

Technical Overview

The technical environment includes scripting languages like Python, PowerShell, C#, Java, relational databases such as PostgreSQL, and client configuration management, with a focus on troubleshooting and integration.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 2 years of scripting and software development experience, proficient in Python, PowerShell, and relational databases, capable of troubleshooting and configuring client systems remotely.

Must-Have Skills

2+ years of software development or scripting experienceexperience with PythonPowerShellC#or Javarelational database experiencedata parsingtroubleshooting

Nice-to-Have Skills

client configuration managementvendor interactionclient testingbug tracking

Tools & Platforms

PostgreSQLrelational databasesPythonPowerShellC#Java

Required Skills

PythonPowerShellC#Javarelational databasesPostgreSQLSQLdata parsingtroubleshootingclient configuration

Hard Skills

PythonPowerShellC#Javarelational databasesPostgreSQLSQLdata parsingloopsflowchartingsoftware developmentconfigurationclient configurationtroubleshooting

Soft Skills

problem-solvingcommunicationcollaborationanalytical thinkingcustomer service

Industry & Role

Industry Fintech
Job Function Software configuration and client support
Role Subtype Help Desk L1
Tech Domains Python, PowerShell, C#, Java, PostgreSQL, SQL

Keywords for Your Resume

help deskIT supporthelp desk technicianremotesoftware developmentscriptingpythonpowershellc#javarelational databasespostgresqlsqldata parsingtroubleshootingclient configurationvendor managementclient testingbug tracking

Deal Breakers

Less than 2 years of relevant experience, Lack of scripting or programming skills, No experience with relational databases, No troubleshooting experience

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