Position Details

Salary $80K – $120K USD / year

Type Full-Time

Experience senior

Exp. Years 1-3 years

Education Not specified

Category Customer Success & Support

About this role

The Systems Analyst supports retailers and partners to integrate Inmar technology solutions with their infrastructure, providing onboarding and post-launch support and API guidance to ensure successful deployments.

Key Responsibilities

Develop domain knowledge of DPN and ICE API calls needed to implement a Client
Pre-Launch Support: Onboarding tasks for new retailer/partner implementations
Post-Launch Support: Manage first-level support and identify recurring issues
Participate in Customer Success review meetings
Provide technical guidance to retailers & partners

Technical Overview

Technical focus on API usage with Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) APIs; Onboarding and post-launch support; API troubleshooting and customer-facing technical guidance; Google Suite and Microsoft Office proficiency.

Ideal Candidate

The ideal candidate is a technically capable customer success professional with 1-3 years in systems development or support, strong API experience, and familiarity with grocery retail; able to guide retailers through onboarding and post-launch support remotely.

Must-Have Skills

1-3 years related work experience in systems development or supportExperience interacting with customers in a technical capacityExperienced with Application Programming Interfaces (APIs)Familiarity with the grocery retail industryProficient with Google SuiteProficient with Microsoft Office (especially excel and word)

Nice-to-Have Skills

DME/Drop Ship experience highly preferredBrightree experience is a plus

Tools & Platforms

Google SuiteMicrosoft OfficeBrightree

Required Skills

1-3 years related work experience in systems development or support; Experience interacting with customers in a technical capacity; API experience; Grocery retail industry familiarity; Google Suite; Microsoft Office (Excel/Word)

Hard Skills

APIsGoogle SuiteMicrosoft OfficeDME/Drop Ship (preferred)

Soft Skills

CommunicationCustomer service orientationAttention to detailDependableAdaptable

Industry & Role

Industry Healthcare & Medical

Job Function Manage and support technical integrations with retailers and partners, including onboarding, API guidance, and post-launch support for Inmar technologies

Role Subtype Technical Support Specialist

Tech Domains APIs, Google Suite, Microsoft Office, Brightree

Keywords for Your Resume

retail technology managerapisgoogle suitemicrosoft officedmebrightreeonboardingpost-launch supportcustomer interactiongoogle workspaceremotedrafting letters and quotesorder processinghealthcaredme drop shipmedicare guidelinesmedicaid guidelinesecommerceAPIsGoogle SuiteMicrosoft OfficeDMEBrightreeretail technology

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