About this role
Technical Product Analyst focusing on enterprise voice products (CCaaS, IVR, telephony) to support business operations within Marriott's hospitality domain; responsibilities include requirements gathering, roadmapping, backlog management, and vendor coordination.
Key Responsibilities
- Gather requirements and define specifications
- Develop roadmaps and backlog
- Prioritize features and write user stories
- Support procurement and deployment
- Coordinate with Plan & Build partners
Technical Overview
Product management and analytics scope for voice platforms; emphasizes CCaaS (NICE CXone), IVR, and telephony integration; involves Agile practices and cross-functional collaboration with Plan & Build teams.
Ideal Candidate
The ideal candidate is an entry-to-mid level technical product analyst with a four-year degree, able to gather requirements, write user stories, and support product roadmaps for hospitality voice solutions, including CCaaS and telephony platforms.
Must-Have Skills
Four-year degree from an accredited university in Business AdministrationComputer Scienceor related field; OR equivalent combination of education and experience0-3 years of experience in producttechnologyor business rolesUnderstanding of technology and necessary business acumen to act as the voice of the businessPrior experience identifying complex business problems and analyzing alternative solutionsAbility to integrate and balance prioritieswork activitiesand resources for the benefit of multiple key stakeholdersEnterprise orientation to problem solvingBasic understanding of product management toolsincluding MS OfficeExperience in estimating and managing budgetsBasic Agile methodology knowledge
Nice-to-Have Skills
Experience with CCaaS systems (NiCE CXone or similar)Experience with Telephony and Carrier Services (AT&TBTAVOXI or similar)Experience writing user storiesprocess mapsand acceptance criteriaFamiliarity with product lifecycle managementExperience with Visioproject planning toolsand sketching softwareUnderstanding of QAtesting protocolsand methodsExperience in hospitalitycustomer engagementor related industriesBilingual (SpanishFrench preferred)
Tools & Platforms
CCaaSNICE CXoneMS OfficeVisio
Required Skills
Four-year degree in Business Administration or Computer Science; 0-3 years experience; requirement gathering; backlog prioritization; user stories; acceptance criteria; vendor management; financial planning; MS Office
Hard Skills
Requirement gatheringDesign specificationsOperations requirementsProduct roadmapsBacklog prioritizationVendor relationship managementFinancial planningUser storiesProcess mapsAcceptance criteriaDocumentationrelease readinessand handoffProcurementdesignbuilddeployment coordination
Soft Skills
Business acumenCollaborationCustomer focusCommunicationAdaptability
Certifications
Preferred
Microsoft 365 Certified: Messaging Administrator AssociateCisco Secure Email training/certifications
Keywords for Your Resume
technical product analystccaaSnice cxonetelephonyivrvoice platformproduct roadmapsbacklog prioritizationuser storiesacceptance criteriavendor managementfinancial planningms officevisioagile deliveryscrumkanbanhospitalitybethesda mdhybrid4-year degree0-3 yearsproduct roadmaprequirements gatheringagile
Deal Breakers
Must have a four-year degree or equivalent experience
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile