About this role
Senior TPM at ALLDATA/AutoZone drives structured demand and capacity planning for a global SaaS platform, leading cross-functional programs and governance to improve delivery and scalability.
Key Responsibilities
- Lead enterprise-wide demand intake and capacity assessment
- Develop and maintain capacity planning frameworks
- Drive cross-functional alignment across Product, Engineering, Architecture, Security, Compliance, and Operations
- Define program structure, milestones, and governance
- Identify and mitigate technical and operational risks
Technical Overview
Leads program delivery across Product, Engineering, Architecture, Security, Compliance, and Operations; utilizes Agile/Lean methodologies; manages cloud-based SaaS platform with multi-tenant architecture; emphasizes executive-level storytelling and KPI dashboards.
Ideal Candidate
The ideal candidate is a senior Technical Program Manager with 8+ years managing multi-product SaaS programs, expert in demand management and capacity planning, and proficient with AWS/Azure/GCP and multi-tenant architectures. They excel at executive communication and cross-functional leadership across Product, Engineering, and Security.
Must-Have Skills
8+ years of experience in Technical Program ManagementEngineering Program Managementor related leadership rolesProven experience in multi-product SaaS environmentsDemonstrated success in demand managementcapacity planningand/or portfolio/program governanceExperience leading largecross-functionaltechnically complex programsStrong understanding of Agile methodologiescapacity planningand demand management frameworksDeep understanding with SaaS architecturecloud platforms (AWSAzureor GCP)and multi-tenant systemsExcellent communication skillswith the ability to engage effectively at the executive levelExceptional stakeholder management and executive communication skillsPMP certification is preferred
Nice-to-Have Skills
Bachelor's degree in information technologyComputer Scienceor related fieldExperience with analytics dashboards (KibanaOracle Analytics) and in-app guidance tools (Oracle Guided Learning)Experience integrating AI-powered support and chatbots
Tools & Platforms
AWSAzureGoogle Cloud PlatformKibanaOracle AnalyticsOracle Guided LearningOracle Digital Assistant
Required Skills
8+ years of experience in Technical Program ManagementEngineering Program Managementor related leadership roles; multi-product SaaS; demand management; capacity planning; portfolio governance; cross-functional; Agile; SaaS architecture; cloud platforms; multi-tenant; executive communication; stakeholder management; dashboards; PMP preferred
Hard Skills
AgileLeanDemand managementCapacity planningProgram governanceSaaS architectureCloud platforms (AWSAzureGCP)Multi-tenant systemsExecutive communicationStakeholder managementKPIsDashboardsRisk management
Soft Skills
LeadershipCommunicationStrategic thinkingTeam collaborationInfluencing
Keywords for Your Resume
Technical Program ManagerProgram Managementmulti-product SaaSdemand managementcapacity planningportfolio governancecross-functionalAgilecloud platforms AWSAWSAzureGCPmulti-tenantexecutive communicationstakeholder managementPMPdashboardsSaaS platformSaaSmulti-product
Deal Breakers
8+ years of TPM or related leadership experience, Experience leading large cross-functional, technically complex programs, Deep cloud and SaaS architecture knowledge
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