Position Details

Type Not Specified

Experience mid

Exp. Years 5+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Provides Level 2 production support for healthcare applications, focusing on incident resolution, root cause analysis, and system stability.

Key Responsibilities

Lead incident resolution
Partner with development teams
Review application designs
Develop expertise in workflows
Perform root cause analysis

Technical Overview

Supports healthcare applications using Oracle, SQL, MongoDB, UNIX, Linux, Windows, and AI-enabled tools, with responsibilities including incident management, system monitoring, and deployment support.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 5+ years of experience in application support, incident management, and troubleshooting across database and server technologies. They possess strong analytical skills and excellent communication abilities, capable of supporting healthcare applications in a fast-paced environment.

Must-Have Skills

Strong analytical and troubleshooting skillsExperience supporting OracleSQLor MongoDBExperience supporting UNIXAIXLinuxWindowsUnderstanding of application development lifecycleExperience with monitoring and alerting tools5+ years of relevant experienceExcellent written and verbal communication skills

Nice-to-Have Skills

Experience with AI-enabled tools

Tools & Platforms

OracleSQLMongoDBUNIXAIXLinuxWindowsMonitoring toolsAlerting toolsAI-enabled tools

Required Skills

Application supportIncident managementRoot cause analysisOracleSQLMongoDBUNIXAIXLinuxWindowsVirtualized environmentsApplication development lifecycleRelease managementMonitoring toolsAlerting toolsAI-enabled toolsTechnical documentation

Hard Skills

Soft Skills

TroubleshootingCommunicationProblem-solvingStakeholder communicationTeam collaboration

Industry & Role

Industry Healthcare IT

Job Function Application support and incident management in healthcare IT environment

Keywords for Your Resume

Technical Support AdvisorApplication supportIncident managementRoot cause analysisOracleSQLMongoDBUNIXAIXLinuxWindowsVirtualized environmentsApplication development lifecycleRelease managementMonitoring toolsAlerting toolsAI-enabled toolsTechnical documentation

Deal Breakers

Less than 5 years of relevant experience, Lack of experience with Oracle, SQL, or MongoDB, No experience supporting UNIX, Linux, or Windows, Inability to communicate technical issues effectively

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