✦ Luna Orbit — IT Support & Helpdesk

Technical Support Analyst

at Eola Technology Partners

📍 Orlando, FL Onsite Posted March 17, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 4+ years
Education Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
Category IT Support & Helpdesk

About this role

A Tier 2 Helpdesk Technician role supporting Microsoft 365, Exchange Online, SharePoint Online, and Google Workspace in an on-site environment, providing advanced technical support.

Key Responsibilities

  • Support Microsoft 365 and Google Workspace
  • Troubleshoot enterprise email and collaboration tools
  • Manage escalations
  • Deploy Windows Autopilot
  • Ensure endpoint security

Technical Overview

Supports enterprise Microsoft 365 and Google Workspace environments, deploying Windows Autopilot, and troubleshooting security with Microsoft Defender for Endpoint.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with 4+ years supporting Microsoft 365, Exchange Online, SharePoint Online, and Google Workspace, with strong troubleshooting and customer support skills.

Must-Have Skills

Microsoft 365Exchange OnlineSharePoint OnlineOffice 365Google WorkspaceWindows AutopilotMicrosoft Defender for EndpointPowerShell scripting

Nice-to-Have Skills

Microsoft certifications (MS-900MS-700MS-500MS-100AZ-100)

Tools & Platforms

Office 365Google WorkspaceWindows AutopilotMicrosoft Defender for Endpoint

Required Skills

Microsoft 365Exchange OnlineSharePoint OnlineOffice 365Google WorkspaceWindows AutopilotMicrosoft Defender for EndpointPowerShell scripting

Hard Skills

Microsoft 365Exchange OnlineSharePoint OnlineOffice 365Google WorkspaceWindows AutopilotMicrosoft Defender for EndpointPowerShell scripting

Soft Skills

customer supportproblem-solvingcommunicationcollaborativemultitasking

Certifications

Preferred

MS-900MS-700MS-500MS-100AZ-100

Industry & Role

Industry Information Technology
Job Function Provide advanced technical support for enterprise collaboration and security platforms
Role Subtype Help Desk L2
Tech Domains Microsoft 365, Exchange Online, SharePoint Online, Office 365, Google Workspace, Windows Autopilot, Microsoft Defender for Endpoint, PowerShell

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Helpdesk TechnicianTier 2 SupportMicrosoft 365Exchange OnlineSharePoint OnlineGoogle WorkspaceWindows AutopilotMicrosoft Defender for EndpointPowerShellIT supportcustomer supportnetwork supportremote supportIT environmentsupport ticketsescalationcollaborative environmentIT certificationsOffice 365 supportHelp Desksupport technicianIT infrastructureuser supportOffice 365

Deal Breakers

Lack of experience with Microsoft 365 or Exchange Online, No support experience in enterprise environments

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile