✦ Luna Orbit — IT Support & Helpdesk

Technical Support Analyst

at Kforce

📍 Springfield, MA Onsite Posted March 21, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Contract
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support via phone, creating incident tickets, and troubleshooting basic issues in a high-volume environment.

Key Responsibilities

  • Answer inbound support calls
  • Create and document incidents in ServiceNow
  • Perform basic troubleshooting
  • Escalate incidents appropriately
  • Adhere to support procedures

Technical Overview

Supports IT service desk functions using ServiceNow, handling incident intake, troubleshooting password resets, access issues, and documenting support activities.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with experience in help desk environments, familiar with ServiceNow, and capable of handling high-volume support calls with strong communication skills.

Must-Have Skills

IT Service Desk or Help Desk backgroundExperience supporting non-technical usersPrevious hands-on experience using ServiceNowAbility to work effectively in a high-volume support environmentClear written communication and documentation skills

Tools & Platforms

ServiceNow

Required Skills

IT supportHelp DeskServiceNowincident managementtroubleshootingcustomer supportticketing systempassword resetsaccess issuesdocumentation

Hard Skills

ServiceNowIT Service DeskHelp DeskTroubleshootingTicketing systemsPassword resetsAccess issuesCustomer supportIncident managementEscalation procedures

Soft Skills

CommunicationCustomer focusDocumentation skillsProblem-solvingFast-paced environmentTeamwork

Industry & Role

Industry Not specified
Job Function IT support and incident documentation in a help desk environment
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp DeskServiceNowticketing systemincident managementpassword resetsaccess issuescustomer supporthigh-volume supportdocumentationescalation procedurestroubleshootingcommunication skillson-sitecontract

Deal Breakers

Lack of Help Desk or IT support experience, No experience with ServiceNow, Inability to work in a high-volume environment

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile