✦ Luna Orbit — IT Support & Helpdesk

Technical Support Analyst

at Robert Half

📍 Madison, WI Remote 💰 $22 – $24 USD / year Posted March 06, 2026
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Position Details

Salary $22 – $24 USD / year
Type Not Specified
Experience entry
Exp. Years 8+ months
Education Not specified
Category IT Support & Helpdesk

About this role

A remote technical support analyst role assisting users with Microsoft 365 and Copilot, delivering virtual training and guidance.

Key Responsibilities

  • Support users with Microsoft 365
  • Lead virtual training sessions
  • Develop learning plans
  • Assist with session organization
  • Provide ongoing support

Technical Overview

Providing hands-on support and training for Microsoft 365 tools, including Copilot, OneDrive, SharePoint, and Teams, via virtual sessions.

Ideal Candidate

The ideal candidate is a tech-savvy support analyst with at least 8 months of hands-on experience with Microsoft 365 and Copilot, comfortable delivering virtual training sessions and providing technical guidance to end-users remotely.

Must-Have Skills

Hands-on experience with Microsoft 365Experience with Microsoft CopilotAbility to deliver virtual trainingExcellent communication skills

Nice-to-Have Skills

Experience explaining technologySupporting end-usersDeveloping training curriculum

Tools & Platforms

Microsoft 365Microsoft TeamsSharePointCopilot

Required Skills

Microsoft 365Microsoft CopilotOneDriveSharePointMicrosoft TeamsVirtual supportTechnical guidanceTraining delivery

Hard Skills

Microsoft 365Microsoft CopilotOneDriveSharePointMicrosoft TeamsVirtual SupportTechnical GuidanceTraining Delivery

Soft Skills

CommunicationPresentationCustomer SupportTraining SkillsProblem SolvingInterpersonal Skills

Industry & Role

Industry Information Technology
Job Function Delivering remote technical support and training for Microsoft 365 and Copilot tools

Keywords for Your Resume

Microsoft 365Microsoft CopilotOneDriveSharePointMicrosoft TeamsVirtual supportTechnical guidanceTraining deliveryRemote supportEnd-user supportTrainingCustomer support

Deal Breakers

Lack of experience with Microsoft 365 or Copilot, Inability to deliver virtual training, No remote support experience

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