Position Details
About this role
Provides remote technical support for healthcare systems, troubleshooting hardware and software issues, and managing customer inquiries via ticketing systems.
Key Responsibilities
- Troubleshoot systems
- Support hardware/software
- Manage tickets
- Assist customers
- Maintain system knowledge
Technical Overview
The role involves support of Windows OS, hardware, and software systems, with a focus on customer service and remote troubleshooting.
Ideal Candidate
The ideal candidate is an entry-level technical support analyst with basic Windows troubleshooting skills, customer service experience, and the ability to handle multiple priorities in a remote environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting or customer service experience, No familiarity with ticketing systems, Inadequate communication skills
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile