✦ Luna Orbit — IT Support & Helpdesk

Technical Support Analyst - Public Safety

at City of Fort Lauderdale, FL

📍 Fort Lauderdale, FL, US Onsite 💰 $69K – $107K USD / year Posted March 19, 2026
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Position Details

Salary $69K – $107K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Associate's Degree in Computer Science, Information Technology, or related field
Category IT Support & Helpdesk

About this role

Provides technical support for desktop, laptop, and mobile systems within a government agency, handling troubleshooting, imaging, and support requests.

Key Responsibilities

  • Install and troubleshoot OS, support hardware peripherals, deploy images, respond to support requests, troubleshoot network and security issues

Technical Overview

Supports OS installation and troubleshooting, hardware peripherals, network, security, imaging, and mobile communication devices.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with at least two years supporting desktop and laptop OS, peripherals, and support requests, with experience in imaging and security. They are detail-oriented, communicative, and able to work onsite in Fort Lauderdale, FL.

Must-Have Skills

At least two years supporting computer workstationsExperience installing and troubleshooting OS and peripheralsExperience with support requests and troubleshootingAbility to create and deploy images and softwareCurrent knowledge of IT industry trends

Nice-to-Have Skills

experience with security applicationsexperience with mobile communication devicesvideo camera/system support

Tools & Platforms

Support ticket systemImaging toolsSupport deployment tools

Required Skills

Desktop/laptop OSuser softwarehardware peripheralssupport requestsnetworkimagingsecuritymobile datavideo cameras

Hard Skills

Desktop/laptop operating systemsUser softwareHardware peripheralsSupport requestsSystem diagnosisNetworkDatabaseMobile dataSecurityImagingSoftware deploymentTroubleshootingCustomer contact

Soft Skills

problem-solvingdiagnostic skillscommunicationteamworkadaptability

Industry & Role

Industry Public Sector / Government
Job Function Deliver onsite technical support for government technology systems
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Windows Server, Support Ticket System, Support and Deployment Tools

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT supportHelp Deskdesktop supportlaptop supportOS troubleshootingsoftware deploymentsupport requestsnetwork supportsecurityimagingmobile devicesvideo systemssupport ticketIT industrysupport specialistdiagnostic skillscustomer contactsystem diagnosistroubleshooting

Deal Breakers

Less than two years supporting computer workstations, No experience with imaging or support requests, Inability to work onsite in Fort Lauderdale

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