Position Details
About this role
This role involves providing remote technical support for Windows and Apple devices, troubleshooting hardware and software issues, and assisting end users via phone and email.
Key Responsibilities
- Troubleshoot Windows and Apple devices
- Support mobile devices and printers
- Manage support tickets
- Assist users remotely
- Document issues and resolutions
Technical Overview
The position requires experience with Windows 7/10, Apple device troubleshooting, mobile device support, and ticketing systems like ServiceNow, supporting diverse end-user environments remotely.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with experience troubleshooting Windows 7/10 and Apple devices, excellent customer service skills, and familiarity with ticketing systems, capable of supporting end users remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
No experience with Windows 7/10 or Apple devices, Unwilling to work remotely, Lack of customer service skills, No ticketing system experience
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