Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role is a Technical Support position sourced from Motion Recruitment’s remote listings. The posting implies troubleshooting and customer/client support responsibilities with exposure to enterprise IT workflows.

Key Responsibilities

Provide technical support to customers/clients
Troubleshoot issues across supported systems
Work within Agile/Scrum team practices
Assist with testing/QA activities
Support incident response and security-related workflows

Technical Overview

The technical scope includes support activities aligned with common software and infrastructure stacks (e.g., C#, .Net, Python, JavaScript, Linux/Unix, and Postgres) and operational tooling like ServiceNow and SharePoint. It also references incident response and cybersecurity domains.

Ideal Candidate

The ideal candidate is an IT support professional focused on technical troubleshooting and customer support in a remote environment. They have hands-on experience supporting systems and users using common enterprise toolsets (e.g., ServiceNow) and comfortable working across Agile/Scrum team practices.

Must-Have Skills

Technical Support

Tools & Platforms

ServiceNowSharePoint

Required Skills

Technical SupportCustomer Support / Call Center / ClientAgileScrum MasterC#C++.NetPythonJavaJavaScriptLinux / UnixPostgresServiceNowSharePointTroubleshootingIncident ResponseCybersecurityTesting/QAQuality Assurance / SafetyDevOpsDevSecOpsSecurity OperationsCloud Security

Hard Skills

C#C++.NetPythonJavaJavaScriptLinux / UnixPostgresSQLNetwork EngineeringNetwork SecurityServiceNowSharePointSite Reliability EngineeringCustomer Support / Call Center / ClientAgileScrum MasterTroubleshootingTechnical SupportTesting/QAQuality Assurance / SafetyIncident ResponseCybersecurityGolangNode.jsPerlPhpRF/RAN DesignRPA/IoT/AutomationCloud SecurityDevOpsDevSecOpsDevOps & SRESecurity Operations

Soft Skills

CommunicationCustomer serviceProblem-solvingCross-functional collaborationTime management

Industry & Role

Industry SaaS

Job Function Deliver technical troubleshooting and customer/client support for enterprise systems remotely

Role Subtype Technical Support Specialist

Tech Domains ITSM / ServiceNow, Linux, Java, Python, JavaScript, SQL / PostgreSQL, Cybersecurity, Networking / TCP-IP, Windows Server

Keywords for Your Resume

Technical SupportCustomer Support / Call Center / ClientTechnical Support JobsAgileScrum MasterC#.NetC++PythonJavaJavaScriptLinux / UnixPostgresServiceNowSharePointTroubleshootingTesting/QAQuality Assurance / SafetyIncident ResponseCybersecurity

Deal Breakers

Must be able to perform Technical Support work in a remote setting (100% Remote outside current location).

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