Position Details

Type Full-Time

Experience mid

Category IT Support & Helpdesk

About this role

Technical Support – Customer Hotline role providing remote technical support for solar and energy systems. You will troubleshoot hardware/software issues, assist with network configurations, and document interactions in ticketing systems while collaborating with IT and engineering teams.

Key Responsibilities

Provide prompt, professional technical support to customers via phone and chat
Troubleshoot hardware and software problems related to energy management systems
Assist customers with network configurations (LAN, VPN, firewalls)
Guide users through software troubleshooting steps for BMC Remedy, ServiceNow, Jira
Document all customer interactions in ticketing systems and escalate as needed

Technical Overview

The role covers Windows/macOS support, networking (LAN/VPN/Firewalls), and energy systems software/hardware, with hands-on experience using BMC Remedy, ServiceNow, and Jira for incident management.

Ideal Candidate

The ideal candidate is a technical support specialist with strong Windows/macOS knowledge, networking (LAN/VPN/Firewalls), and experience with BMC Remedy, ServiceNow, and Jira. They should excel in customer service, clear communication, and have a willingness to learn in a remote solar/energy systems environment.

Must-Have Skills

Proven experience in technical support or IT support roles with a focus on customer service excellenceStrong knowledge of Windows and macOSFamiliarity with LANVPNsfirewallsExperience with BMC RemedyServiceNowJira

Nice-to-Have Skills

Knowledge of energy systems or solar technology

Tools & Platforms

BMC RemedyServiceNowJira

Required Skills

Technical supportIT supportWindows OSmacOSLANVPNsfirewallsBMC RemedyServiceNowJiraTicketing platformsDesktop environmentsOS installationPeripheral configurationEnergy systemsSolar technology

Hard Skills

Windows OSmacOSLANVPNFirewallsBMC RemedyServiceNowJiraTicketing platformsDesktop environmentsOS installationPeripheral configurationEnergy systemsSolar technology

Soft Skills

Customer service excellenceClear communicationEnthusiasm for learning

Industry & Role

Industry Energy

Job Function Deliver remote technical support for solar and energy systems via hotline

Role Subtype Technical Support Specialist

Tech Domains Windows Server, ITSM / ServiceNow, Networking / TCP-IP

Keywords for Your Resume

Technical SupportIT supportWindows OSmacOSLANVPNfirewallsBMC RemedyServiceNowJiraTicketingDesktop environmentsOS installationPeripheral configurationEnergy systemsSolar technologyRemotecustomer servicecommunicationFirewalls

Deal Breakers

Lack of technical support experience, No experience with Windows/macOS or ticketing tools, Unwilling to work remotely

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Technical Support – Customer Hotline (Solar & Energy Systems)

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