✦ Luna Orbit — Customer Success & Support

Technical Support Engineer 2

at Twilio

📍 Remote - India Remote Posted March 12, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Bachelor’s degree or equivalent work experience
Category Customer Success & Support

About this role

This role involves supporting Twilio’s messaging products, troubleshooting delivery issues, and providing technical support to customers and partners remotely.

Key Responsibilities

  • Support messaging cases
  • Troubleshoot deliverability
  • Assist customers via chat and phone
  • Collaborate with teams
  • Maintain knowledge base

Technical Overview

Supports messaging API, troubleshooting message delivery, and collaborating with engineering teams using Jira and Slack.

Ideal Candidate

The ideal candidate is a support engineer with at least 2 years experience supporting REST API or enterprise software, skilled in troubleshooting and customer communication, with knowledge of messaging platforms.

Must-Have Skills

Bachelor’s degree or equivalent work experience2+ years of experience in a client-facing technical roleSupporting REST API or enterprise softwareUnderstanding of Web ecosystemProgramming languagesTroubleshooting message deliverabilityCommunicating complex technical issues

Nice-to-Have Skills

Experience with Twilio APIsCustomer support experienceExperience with messaging platformsKnowledge of support tools

Tools & Platforms

JiraSlackTwilio Programmable Messaging API

Required Skills

REST APIMessagingTroubleshootingCustomer ServiceSupportDebuggingAPI

Hard Skills

REST APIMessagingTroubleshootingCustomer ServiceSupportDebuggingAPISupport Engineering

Soft Skills

CommunicationProblem-solvingDiplomacyTime managementCustomer focus

Industry & Role

Industry SaaS
Job Function Customer support and technical troubleshooting for messaging API

Keywords for Your Resume

REST APIMessagingTroubleshootingCustomer ServiceSupportDebuggingAPISupport EngineeringCustomer SupportMessage DeliverabilityCommunicationProblem-solving

Deal Breakers

No experience with REST API or enterprise software, Lack of troubleshooting skills, Inability to communicate technical issues

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