✦ Luna Orbit — Customer Success & Support

Technical Support Engineer

at Braze

📍 Bucharest Onsite Posted March 12, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2-3 years
Education BS in Computer Science (or equivalent coding bootcamp or technical experience)
Category Customer Success & Support

About this role

This role involves providing technical support for Braze’s SaaS platform, focusing on customer issues, SDK integrations, and data migration scripts.

Key Responsibilities

  • Investigate and resolve customer issues
  • Review SDK integration code
  • Build data export/migration scripts
  • Collaborate with product teams
  • Create troubleshooting guides

Technical Overview

The technical scope includes troubleshooting customer issues, reviewing SDK code, building data export and migration scripts, and collaborating with product teams.

Ideal Candidate

The ideal candidate is an entry to mid-level technical support engineer with 2-3 years of experience in SaaS environments, skilled in troubleshooting, SDK review, and data migration, with strong communication skills.

Must-Have Skills

Customer supportTechnical troubleshootingSDKData exportCode review

Nice-to-Have Skills

Product knowledgeBug confirmationCustomer communicationTechnical documentationSaaS experience

Tools & Platforms

SDKCustomer support tools

Required Skills

Customer supportTechnical troubleshootingSDKData exportMigration scriptsCode reviewBug confirmationCustomer communicationProduct knowledge

Hard Skills

Customer supportTechnical troubleshootingSDKData exportMigration scriptsProduct knowledgeCode reviewBug confirmationCustomer communicationTechnical documentation

Soft Skills

Problem-solvingCommunicationCollaborationCustomer focusAnalytical thinking

Industry & Role

Industry SaaS
Job Function Support and troubleshoot Braze’s SaaS platform for customer success

Keywords for Your Resume

Customer Support EngineerTechnical troubleshootingSDKData exportMigration scriptsCode reviewBug confirmationCustomer communicationProduct knowledgeSaaSCustomer support

Deal Breakers

Lack of experience with SaaS products, No background in technical troubleshooting, Less than 2 years of relevant experience, Unwilling to work onsite in Bucharest

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