✦ Luna Orbit — IT Support & Helpdesk

Technical Support Engineer

at CyberNut

📍 Remote, US Remote Posted March 27, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support for email systems and browser extensions in a remote setting, primarily assisting K-12 educational clients with platform issues.

Key Responsibilities

  • Own Tier 1 support tickets
  • Troubleshoot email and browser issues
  • Guide onboarding and platform setup
  • Escalate bugs with documentation
  • Collaborate with engineering

Technical Overview

The technical environment includes email protocols, browser extension troubleshooting, SAML/OAuth authentication, and ticket management tools like Linear, with a focus on resolving support tickets efficiently.

Ideal Candidate

The ideal candidate is a detail-oriented IT support professional with experience in email systems, browser troubleshooting, and customer service. They should be capable of diagnosing and resolving technical issues independently in a remote environment.

Must-Have Skills

email systems (SMTPSPFDKIMDMARCemail headers)browser extensionsSAMLGoogle WorkspaceMicrosoft 365ticketing system (Linear)

Nice-to-Have Skills

web technologiesChrome extensionGmail add-onOutlook add-inbug escalation

Tools & Platforms

LinearGoogle WorkspaceMicrosoft 365

Required Skills

email systemsSMTPSPFDKIMDMARCemail headersbrowser extensionsSAMLOAuthGoogle WorkspaceMicrosoft 365ticketing systemLineartroubleshootingcustomer supportdocumentation

Hard Skills

email systemsSMTPSPFDKIMDMARCemail headersbrowser extensionsweb technologiesSAMLOAuthGoogle WorkspaceMicrosoft 365ticketing systemsLinear

Soft Skills

diagnosingtroubleshootingdocumentationcustomer supportcommunicationindependent workcollaboration

Industry & Role

Industry Education
Job Function Provide technical support for email and browser extension issues in an educational platform environment
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp Deskemail systemsSMTPSPFDKIMDMARCemail headersbrowser extensionsSAMLOAuthGoogle WorkspaceMicrosoft 365ticketing systemLineartroubleshootingcustomer supportdiagnosingdocumentation

Deal Breakers

Lack of experience with email systems, Inability to work independently remotely, No troubleshooting experience with browser extensions

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile