Position Details
About this role
Provides technical support and warranty management for consumer electronics, coordinating repairs and onboarding customers in a bilingual environment.
Key Responsibilities
- Manage customer inquiries
- Coordinate warranty claims
- Troubleshoot products
- Document customer feedback
- Collaborate with technical teams
Technical Overview
Uses CRM systems like Salesforce and Zendesk to document interactions, troubleshoot products, and coordinate repair processes.
Ideal Candidate
The ideal candidate is a bilingual customer support specialist with at least 2 years of experience in technical support or customer success, proficient in CRM systems, and capable of managing warranty and repair processes for consumer electronics.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Less than 2 years of experience, No proficiency in both English and Spanish, Lack of CRM experience
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