Position Details
About this role
This role involves providing technical support to internal users, troubleshooting PC and software issues, and managing basic IT support activities in a service desk environment.
Key Responsibilities
- Troubleshoot PC issues
- Support Microsoft applications
- Assist with data backup and migration
- Provide customer support
- Manage PC inventory
Technical Overview
Supports Windows 11, Microsoft Office, and basic security and backup procedures. Involves hardware and software troubleshooting, remote and onsite support, and PC lifecycle management.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with strong customer service skills, familiarity with Windows 11 and Microsoft Office, and experience in troubleshooting PC and software issues. They should be eager to develop expertise in service desk operations and support internal users effectively.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows 11 or Office Suite, No customer service experience, Unwillingness to work onsite, No troubleshooting skills
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