About this role
Technical Support Engineer for Insight Global; onsite at a client facility in Hillsboro, OR, delivering white-glove hardware/software support, imaging, inventory management, and onboarding/training.
Key Responsibilities
- Imaging laptops/desktops via PXE boot and SCCM
- Maintain inventory with Lansweeper and manage offboarding
- Provide remote Bomgar support
- Configure Apple laptops with Office and VPN
- Manage Active Directory OUs and security groups
Technical Overview
Hands-on to manage imaging and deployment using PXE/SCCM; asset management with Lansweeper; remote support via Bomgar; VPN and security tooling (SecurID, GlobalProtect); PowerShell scripting and orchestration with System Center Orchestrator; Active Directory and Office 365 administration.
Ideal Candidate
The ideal candidate is a hands-on onsite support specialist with strong imaging and deployment experience (PXE/SCCM), asset management (Lansweeper), and VPN access management. They excel in customer service, can work in a fast-paced onsite environment, and communicate effectively with multiple teams.
Must-Have Skills
Onsite support in HillsboroOregonImaging laptops/desktops via PXE boot and SCCMUtilize Lansweeper to maintain inventory and offboardingProvide remote support via BomgarConfigure Apple laptops with Microsoft OfficeAdobe Creative Cloudand VPNActive Directory for OUssecurity groupsand shared drive accessVPN access by creating RSA tokens in SecurID and assisting users with Ivanti and Palo Alto’s Global ProtectPowerShell scriptingAssist with System Center Orchestrator for Office 365 security group issuesEducate users during onboarding on VPNSharePoint navigationprintingand IT ticket submission
Nice-to-Have Skills
Experience with Ivanti and Beyond TrustExperience with Office 365 security and onboarding workflowsExperience with OneNote data migration
Tools & Platforms
PXE bootSCCMLansweeperBomgarApple laptopsIvantiBeyond TrustPowerShellSystem Center OrchestratorOffice 365Active DirectoryGlobalProtectSecurID
Required Skills
PXE bootSCCMLansweeperBomgarApple laptopsMicrosoft OfficeVPNRSA SecurIDSecurIDIvantiBeyond TrustPowerShellSystem Center OrchestratorOffice 365Active DirectoryOU designsecurity groupsshared drive accessGlobalProtect
Hard Skills
PXE bootSCCMLansweeperBomgarApple laptopsMicrosoft OfficeVPNRSA SecurIDSecurIDIvantiBeyond TrustPowerShellSystem Center OrchestratorOffice 365Active DirectoryOU designsecurity groupsshared drive accessVPN accessGlobalProtect
Soft Skills
Customer serviceExcellent communicationTimelinessTeam collaboration
Keywords for Your Resume
technical support engineeronsitehillsboropxe bootsccmlansweeperbomgarapple laptopsoffice 365vpnrsa securidsecuridivantibeyond trustpowershellsystem center orchestratoroffice 365 security groupsglobalprotectonboardingactive directory
Deal Breakers
Must be onsite in Hillsboro, Oregon, Lack of SCCM or imaging experience, No Active Directory or VPN management experience
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