Technical Support Engineer at S&P Global

Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Bachelor's degree in Computer Science/Engineering (B.E./B.Tech) or equivalent experience

Category IT Support & Helpdesk

About this role

Provide high-quality TechOps and application support for cloud-hosted business-critical services. Own production support activities including incidents, proactive mitigation, change/problem management, SLA compliance, and client issue escalations.

Key Responsibilities

Own and deliver production support (incidents, proactive mitigation, change & problem management)
Ensure SLA adherence and manage escalations
Maintain and manage cloud infrastructure
Coordinate stakeholders, resources, milestones, and status updates
Mentor junior team members and act as SME for client incidents

Technical Overview

Hands-on support across Linux and Windows production environments with scripting/automation using Shell and/or Python. Work with AWS and Terraform (Terraform is a plus) and use observability tooling such as Splunk and Grafana alongside CI/CD, GitHub/GitLab, and containerization.

Ideal Candidate

The ideal candidate is a seasoned TechOps/Application Support Engineer who has owned production support end-to-end, including incident resolution, proactive mitigation, change and problem management, and strict SLA adherence. They are hands-on with Linux and Windows, strong in troubleshooting and scripting (Shell and/or Python), and comfortable operating cloud-hosted applications on AWS with observability tools like Splunk and Grafana.

Must-Have Skills

Production supportIncident resolutionProactive mitigationChange managementProblem managementSLA adherenceEscalationsLinux and Windows production supportTroubleshootingScripting/automation (Shell and/or Python)Incident escalations handlingAbility to act as SME and independently handle client issues

Nice-to-Have Skills

Terraform

Tools & Platforms

AWSAmazon Web ServicesTerraformSplunkGrafanaCI/CDGitHubGitLabcontainerizationmonitoring/observability tools

Required Skills

TechOpsApplication Supportproduction supportincident resolutionproactive mitigationchange & problem managementSLA adherenceescalationsLinuxWindowsShell scriptingPythoncloud infrastructureAWSTerraformSplunkGrafanaCI/CDGitHubGitLabcontainerizationmonitoring/observability tools

Hard Skills

Production supportIncident resolutionProactive mitigationChange managementProblem managementSLA adherenceEscalationsCloud infrastructureCloud-hosted appsLinux production supportWindows production supportShell scriptingPythonAutomationTroubleshootingAWSAmazon Web ServicesTerraformSplunkGrafanaCI/CDGitHubGitLabContainerizationMonitoring/observability toolsMentoring junior members

Soft Skills

Strong analytical skillsStrong communication skillsWritten EnglishVerbal EnglishTranslating technical issues to non-technical stakeholdersAbility to independently handle client issuesAbility to act as SMEMentoring and developing junior membersCoordinating resources and stakeholdersPlanning and setting milestonesAssigning responsibilities and monitoringSummarising and communicating progress and status

Industry & Role

Industry Fintech

Job Function Deliver production application support and cloud operations to maintain high availability and client satisfaction.

Role Subtype Technical Support Specialist

Tech Domains Amazon Web Services, Linux, Windows Server, DevOps & SRE, ITSM / ServiceNow

Keywords for Your Resume

Technical Support EngineerTechOpsApplication SupportProduction supportincident resolutionproactive mitigationchange managementproblem managementSLA adherenceescalationsLinuxWindowsShellPythonAWSAmazon Web ServicesTerraformSplunkGrafanaCI/CDGitHubGitLabcontainerizationmonitoring/observabilitycloud infrastructureBachelor's degreeComputer Science/Engineering

Deal Breakers

Bachelor's degree in Computer Science/Engineering (B.E./B.Tech) or equivalent experience, Hands-on Linux and Windows production support, Experience with incident, change, and release management with SLA adherence, Scripting/automation experience (Shell and/or Python)

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