Position Details

Salary $80K – $122K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Salesforce is hiring a Technical Support Engineer to assist customers with resolving technical issues, guiding platform adoption, and ensuring successful use of Salesforce solutions.

Key Responsibilities

Manage support cases from diagnosis to resolution
Troubleshoot Salesforce platform issues
Guide customers on best practices
Coordinate with cross-functional teams
Ensure customer success

Technical Overview

The role involves troubleshooting Salesforce platform issues, managing support cases, guiding customers through product configuration, and providing technical guidance in a fast-paced support environment.

Ideal Candidate

The ideal candidate is a motivated support engineer with strong troubleshooting skills, experience with Salesforce platform, and the ability to manage multiple support cases efficiently while providing excellent customer service.

Must-Have Skills

TroubleshootingCustomer SupportSalesforce platformSupport case managementIssue diagnosis

Nice-to-Have Skills

Product configurationTechnical discoveryCustomer guidanceEscalation procedures

Tools & Platforms

SalesforceSupport case management toolsInternal troubleshooting tools

Required Skills

TroubleshootingCustomer SupportSalesforce platformSupport Case ManagementProduct ConfigurationIssue DiagnosisCustomer Guidance

Hard Skills

TroubleshootingCustomer SupportSalesforce platformSupport Case ManagementProduct ConfigurationTechnical DiscoveryIssue DiagnosisCustomer Guidance

Soft Skills

communicationproblem-solvingcustomer focuscollaborationmultitaskingself-direction

Industry & Role

Industry SaaS

Job Function Providing technical support and troubleshooting for Salesforce platform users

Role Subtype Customer Support Specialist

Tech Domains Salesforce

Keywords for Your Resume

customer supporttroubleshootingSalesforce platformsupport casesissue diagnosiscustomer successsupport engineersupport case managementproduct configurationtechnical supportcustomer serviceproblem-solvingmultitaskingcommunicationself-directedSalesforce

Deal Breakers

Lack of Salesforce platform experience, No troubleshooting skills, Unwillingness to work in a support environment

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