Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education High School Diploma or GED

Category IT Support & Helpdesk

About this role

Provides frontline IT support to Heritage Insurance users, handling hardware and software issues, workstation setup, and access management. This on-site role requires strong customer service, crisp communication, and efficient use of ticketing systems to document incidents and resolutions.

Key Responsibilities

Provide first-level technical support via phone, email, and in person
Troubleshoot and resolve hardware issues (desktops, laptops, printers, peripherals)
Install, configure, and maintain end-user workstations and software
Perform password resets and user access support
Document incidents, solutions, and processes within ticketing systems

Technical Overview

Supports end-user devices (desktops, laptops, printers) and software; performs password resets; documents incidents in ticketing systems; collaborates with team for timely resolutions; may perform moves, adds, and changes.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong customer service mindset and solid Microsoft Office/delivery of first-line support. They should be able to troubleshoot common hardware and software issues on end-user devices and document resolutions using ticketing systems, while working on-site in Tampa.

Must-Have Skills

High School Diploma or GEDProficiency in Microsoft OfficeStrong troubleshooting skillsExcellent communication and interpersonal abilitiesCustomer service orientation

Nice-to-Have Skills

Associate’s or technical degree preferredBachelor’s degree preferredCompTIA certificationsMicrosoft certifications

Tools & Platforms

Microsoft OfficeTicketing systems

Required Skills

High School Diploma or GEDAssociate’s degreetechnical degreeBachelor’s degreeCompTIA certificationMicrosoft certificationMicrosoft Officedesktop supporthardware troubleshootingprinter and peripheralsend-user supportpassword resetsuser accessticketing systemscustomer servicecommunicationinterpersonal skillsproblem solvingteamworkafter-hours support

Hard Skills

Microsoft OfficeEnd-user workstationDesktop supportTroubleshootingPassword resetsUser accessTicketing systemsHardware troubleshootingPrinters and peripheralsEnd-user support

Soft Skills

Customer serviceCommunicationInterpersonal skillsProblem-solvingTeamwork

Certifications

Preferred

CompTIA A+Microsoft Certification

Industry & Role

Industry Insurance

Job Function Deliver frontline IT support to end users within an insurance company

Keywords for Your Resume

Technical Support Engineer Ifirst-level technical supportend usersdesktopslaptopsprintersperipheralsend-user workstationsMicrosoft Officepassword resetsuser accessticketing systemsafter-hoursweekend supportcustomer servicecommunicationinterpersonal skillsproblem solvingurgencyprioritizationteamworkbackground checkWestshore Districttechnical support engineer iend-user supportmicrosoft officedesktop supporton-site

Deal Breakers

High School Diploma or GED is required

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