✦ Luna Orbit — IT Support & Helpdesk

Technical Support Engineer I

at Merative

📍 Remote, US Remote 💰 $53K – $80K USD / year Posted March 12, 2026
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Position Details

Salary $53K – $80K USD / year
Type Full-Time
Experience entry
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for medical imaging solutions, troubleshooting hardware and software issues, and supporting healthcare organizations' imaging workflows.

Key Responsibilities

  • Support and resolve technical issues
  • Assess complex problems
  • Document troubleshooting steps
  • Escalate issues as needed
  • Perform remote system upgrades

Technical Overview

The technical environment includes medical imaging hardware and software, DICOM, HL-7 standards, SQL databases, and network infrastructure.

Ideal Candidate

The ideal candidate is an entry-level technical support engineer with knowledge of medical imaging systems, hardware, and network infrastructure. They should have strong troubleshooting skills and customer service orientation, with the ability to document technical issues effectively.

Must-Have Skills

Knowledge of computer hardwareWorkstation and server OS platformsCustomer service skillsTroubleshooting technical issuesDocumentation of issues and resolutions

Nice-to-Have Skills

Experience with medical information systemsUnderstanding clinical workflowsDatabase technologiesFamiliarity with DICOM and HL-7 standards

Tools & Platforms

CRMSQLDB2Oracle

Required Skills

Medical ImagingMerge HealthcareDICOMHL-7RISPACSHISEMRSQLDB2OracleWorkstationsServersNetworkingCustomer ServiceTroubleshootingDocumentation

Hard Skills

Medical ImagingMerge HealthcareDICOMHL-7RISPACSHISEMRSQLDB2OracleWorkstationsServersNetworking

Soft Skills

Customer ServiceCommunicationProblem-solvingDocumentationTeamwork

Industry & Role

Industry Healthcare IT
Job Function Medical Imaging Technical Support

Keywords for Your Resume

Medical ImagingMerge HealthcareDICOMHL-7RISPACSHISEMRSQLDB2OracleWorkstationsServersNetworkingCustomer ServiceTroubleshootingDocumentation

Deal Breakers

Lack of experience with medical imaging systems, No troubleshooting skills, Inability to work remotely

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