✦ Luna Orbit — IT Support & Helpdesk

Technical Support Engineer-II

at Dover

📍 Bengaluru, KA, IN Hybrid Posted March 13, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2-5 years
Education B.Sc (Computers/Electronics) / BCA / BBA / BE or equivalent
Category IT Support & Helpdesk

About this role

This role involves providing technical support to customers, troubleshooting hardware and software issues, and ensuring high-quality service in a customer-facing environment.

Key Responsibilities

  • Support incoming calls
  • Troubleshoot Tier 1 and Tier 2 issues
  • Document troubleshooting steps
  • Support software and hardware issues
  • Engage with customers

Technical Overview

Supports fuel dispensers, site controllers, EMV terminals, and related hardware/software, with skills in SQL, API scripting, networking, and ticketing tools like Zendesk.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 2+ years of experience in customer engagement, troubleshooting hardware and software issues, and supporting support ticketing platforms like Zendesk. They should have a background in electronics or computer support within a fast-paced customer service environment.

Must-Have Skills

Customer engagementTroubleshooting experienceSupport software applicationsHardware troubleshootingSQL & API scriptingNetworking concepts

Nice-to-Have Skills

Experience in fueling industryExperience with cloud supportExperience with ticketing tools

Tools & Platforms

Zendesk

Required Skills

Customer SupportTroubleshootingSQLAPI scriptingNetworkingSupport software applicationsZendeskHardware troubleshootingWireless devicesFuel dispensersEMV terminals

Hard Skills

SQLStructured Query LanguageAPI scriptingNetworking conceptsSupport software applicationsZendeskTroubleshootingCustomer supportVoice supportHardware troubleshootingWireless devicesTank gaugesPCB boardsFuel dispensersSite ControllersEMV terminals

Soft Skills

Customer serviceEmpathyJudgementTroubleshootingCommunicationTeamworkProblem-solvingAdaptability

Industry & Role

Industry Manufacturing
Job Function Customer support and technical troubleshooting for hardware and software systems in a customer-facing role

Keywords for Your Resume

Technical Support EngineerCustomer SupportSQLAPI scriptsNetworkingSupport software applicationsZendeskTroubleshootingHardware TroubleshootingWireless devicesTank gaugesPCB boardsFuel dispensersSite ControllersEMV terminalsAPI scriptingHardware troubleshooting

Deal Breakers

Lack of customer support experience, No troubleshooting background, Unwillingness to work in rotational shifts, Location outside Bengaluru

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